Director of Housekeeping
Hyatt Group, Miami, FL, United States
Job Description
The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter‑department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Responsibilities & Duties
Responsible for short‑ and long‑term planning and the management of the hotel’s housekeeping operations.
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans.
Maintain housekeeping and laundry supplies and pars.
Conduct performance evaluations and coaching as per the Employee Handbook.
Ensure that inspection program is consistently maintained.
Ensure all safety and security policies and procedures and standards are followed.
Keep current on latest housekeeping and laundry techniques and technology.
Work closely with vendors to assure proper pricing, delivery, and maintenance.
Mentor, motivate and teach staff to ensure success.
Coach and counsel employees to reflect Hyatt service standards and procedures.
Plan and co‑ordinate activities of housekeeping supervisors and line associates.
Motivate team members and resolve any issues that occur on the job.
Establish and implement operational procedures for housekeeping department.
Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Assistant Executive Housekeepers/supervisors.
Develop and maintain a quarterly cleaning program in conjunction with Engineering team to ensure that rooms are checked for repairs and refurbishing, and that appropriate maintenance is completed.
Liaise with Director of Rooms and Director of Engineering and notify them of areas in need of attention pertaining to decor.
Maintain clear lines of communication with the Front Office and other departments of the hotel.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Lead the participation in Colleague Experience Survey and completion with the execution of CES Action Plans.
Prepare reports concerning room occupancy, payroll expenses, and department expenses.
Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
Complete various additional tasks and assignments as needed.
Qualifications
A minimum of a Diploma in Hospitality/Tourism Management or a relevant field.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
Ability to speak a second Language fluently (asset).
Good working knowledge of Reserve/Opera software.
Excellent proficiency with Microsoft Suite applications.
Refined verbal and written communication skills.
Ability to work a flexible schedule; weekends, holidays, overnight shifts.
Physically agile, ability to stand or walk for long periods of time.
Excellent time management and organizational skills.
Excellent problem‑solving skills.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Benefits
Free room nights, discounted and Friends & Family room rates.
Medical, Dental, and Vision Insurance with only a 30‑day waiting period.
401(k) with company match.
Free parking.
Paid family bonding time and adoption assistance.
Tuition reimbursement.
Employee stock purchase plan.
Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Responsibilities & Duties
Responsible for short‑ and long‑term planning and the management of the hotel’s housekeeping operations.
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans.
Maintain housekeeping and laundry supplies and pars.
Conduct performance evaluations and coaching as per the Employee Handbook.
Ensure that inspection program is consistently maintained.
Ensure all safety and security policies and procedures and standards are followed.
Keep current on latest housekeeping and laundry techniques and technology.
Work closely with vendors to assure proper pricing, delivery, and maintenance.
Mentor, motivate and teach staff to ensure success.
Coach and counsel employees to reflect Hyatt service standards and procedures.
Plan and co‑ordinate activities of housekeeping supervisors and line associates.
Motivate team members and resolve any issues that occur on the job.
Establish and implement operational procedures for housekeeping department.
Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Assistant Executive Housekeepers/supervisors.
Develop and maintain a quarterly cleaning program in conjunction with Engineering team to ensure that rooms are checked for repairs and refurbishing, and that appropriate maintenance is completed.
Liaise with Director of Rooms and Director of Engineering and notify them of areas in need of attention pertaining to decor.
Maintain clear lines of communication with the Front Office and other departments of the hotel.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Lead the participation in Colleague Experience Survey and completion with the execution of CES Action Plans.
Prepare reports concerning room occupancy, payroll expenses, and department expenses.
Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
Complete various additional tasks and assignments as needed.
Qualifications
A minimum of a Diploma in Hospitality/Tourism Management or a relevant field.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
Ability to speak a second Language fluently (asset).
Good working knowledge of Reserve/Opera software.
Excellent proficiency with Microsoft Suite applications.
Refined verbal and written communication skills.
Ability to work a flexible schedule; weekends, holidays, overnight shifts.
Physically agile, ability to stand or walk for long periods of time.
Excellent time management and organizational skills.
Excellent problem‑solving skills.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Benefits
Free room nights, discounted and Friends & Family room rates.
Medical, Dental, and Vision Insurance with only a 30‑day waiting period.
401(k) with company match.
Free parking.
Paid family bonding time and adoption assistance.
Tuition reimbursement.
Employee stock purchase plan.
Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr