Public Safety Communications Manager
APCO International, Minot, ND, United States
Take charge of the City of Dickinson’s Public Safety Communications Center ! Lead the Public Safety Communications Center as its primary manager, overseeing daily operations, personnel, and equipment. Ensure seamless coordination between law enforcement, fire, and EMS while maintaining compliance with policies, procedures, and industry standards.
Schedule:
Monday to Friday, with occasional nights, weekends, and holidays
Salary:
$73,088.86 - $80,696.01 per year, depending on qualifications
What We Offer
Health Benefits: 80%-100% City-paid health insurance, plus optional dental, vision, and life insurance
Retirement: NDPERS Defined Benefit Hybrid Public Safety Plan + optional 457 plan
Time Off: Vacation, sick leave, 13 paid holidays, bereavement leave, and emergency closure leave
Support & Growth: Employee Assistance Program (EAP), training, tuition reimbursement, and career advancement opportunities
Key Responsibilities
Supervise and schedule dispatch personnel
Oversee QA, training, and certification compliance
Manage emergency and non-emergency communications operations
Serve as Terminal Agency Coordinator (TAC) for NCIC/CJIS
Develop and maintain policies and protocols
Coordinate multi-agency emergency response communication
Conduct performance evaluations and staff development
Ensure proper function of communication systems and technology
Minimum Qualifications
Associate's Degree in a related area, Bachelor's Degree preferred.
Three to five years of progressively responsible (communication) dispatching experience in a comparable public safety dispatch center.
Two or more years’ experience or other qualifications that demonstrate strong decision‑making skills, excellent interpersonal communication, and conflict resolution skills with an ability to successfully supervise, motivate, correct, train, and evaluate assigned staff.
Strong communication, decision‑making, and conflict resolution skills
Or an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job.
Special Requirements
Ability to pass NCIC/CJIS background
First Aid/CPR certification (within 1-year of employment)
APCO PST I certification (within 1-year of employment)
EMD certification (within 1-year of employment)
NCIC certification (within 1-year of employment)
NCIC Instructor (within 3-years of employment)
APCO Instructor Certification (within 3 years of employment)
Certifications must be achieved and maintained.
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Schedule:
Monday to Friday, with occasional nights, weekends, and holidays
Salary:
$73,088.86 - $80,696.01 per year, depending on qualifications
What We Offer
Health Benefits: 80%-100% City-paid health insurance, plus optional dental, vision, and life insurance
Retirement: NDPERS Defined Benefit Hybrid Public Safety Plan + optional 457 plan
Time Off: Vacation, sick leave, 13 paid holidays, bereavement leave, and emergency closure leave
Support & Growth: Employee Assistance Program (EAP), training, tuition reimbursement, and career advancement opportunities
Key Responsibilities
Supervise and schedule dispatch personnel
Oversee QA, training, and certification compliance
Manage emergency and non-emergency communications operations
Serve as Terminal Agency Coordinator (TAC) for NCIC/CJIS
Develop and maintain policies and protocols
Coordinate multi-agency emergency response communication
Conduct performance evaluations and staff development
Ensure proper function of communication systems and technology
Minimum Qualifications
Associate's Degree in a related area, Bachelor's Degree preferred.
Three to five years of progressively responsible (communication) dispatching experience in a comparable public safety dispatch center.
Two or more years’ experience or other qualifications that demonstrate strong decision‑making skills, excellent interpersonal communication, and conflict resolution skills with an ability to successfully supervise, motivate, correct, train, and evaluate assigned staff.
Strong communication, decision‑making, and conflict resolution skills
Or an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job.
Special Requirements
Ability to pass NCIC/CJIS background
First Aid/CPR certification (within 1-year of employment)
APCO PST I certification (within 1-year of employment)
EMD certification (within 1-year of employment)
NCIC certification (within 1-year of employment)
NCIC Instructor (within 3-years of employment)
APCO Instructor Certification (within 3 years of employment)
Certifications must be achieved and maintained.
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