Product Service Consultant
Diversified Services Network, Inc., Tucson, AZ, United States
Diversified Services Network, Inc. (DSN) is seeking a full-time
Product Service Consultant
to join our team in
Tucson, AZ!
We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
As Product Detect Consultant, you will have a significant impact on overall product quality and customer experience for company technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
JOB RESPONSIBILITIES
Continuous Product Improvement Support
Evaluate issues and defects in production products
Support for external customers
Support software and hardware issues
EDUCATION & EXPERIENCE REQUIRED
Bachelor’s Degree and 2-4 years’ of experience
Associate’s Degree also acceptable
REQUIRED SKILLS
Problem solving
Customer Focus
Technical ability/knowledge
Project management experience.
Experience supporting technology in an industrial or production environment.
Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
SOFT SKILLS REQUIRED
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
#J-18808-Ljbffr
Product Service Consultant
to join our team in
Tucson, AZ!
We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
As Product Detect Consultant, you will have a significant impact on overall product quality and customer experience for company technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
JOB RESPONSIBILITIES
Continuous Product Improvement Support
Evaluate issues and defects in production products
Support for external customers
Support software and hardware issues
EDUCATION & EXPERIENCE REQUIRED
Bachelor’s Degree and 2-4 years’ of experience
Associate’s Degree also acceptable
REQUIRED SKILLS
Problem solving
Customer Focus
Technical ability/knowledge
Project management experience.
Experience supporting technology in an industrial or production environment.
Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
SOFT SKILLS REQUIRED
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
#J-18808-Ljbffr