Guest Relations Associate Flex
Children's Hospital Colorado, Aurora, CO, United States
Job Overview
The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check‑in and health screening processes at Children’s Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre‑approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de‑escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.
Shift Visitor Management shift times can vary between 4:30 a.m. to 10:00 p.m. May require weekends and/or holidays.
Duties & Responsibilities
Conduct mandatory health screenings for all visitors and record results in the Visitor Management System before allowing entry.
Verify visitor status and issue badges using the Visitor Management System.
Serve as a welcoming representative of CHCO, delivering high‑quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
Enforce hospital visitor policies; confirm authorized visitors in Epic and initiate the patient registration process when applicable.
De‑escalate challenging situations involving patients, families, or visitors and maintain a safe environment by following infection control protocols and keeping assigned areas clean.
Minimum Qualifications
High School diploma or GED.
One year of administrative/clerical experience in a customer service environment.
Associates or Bachelors degree may substitute for the required experience on a year‑for‑year basis.
No required licenses or certifications.
Salary Information Hourly Rate of Pay: $22.17 (dependent on applicant's relevant experience).
Benefits Information As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package that includes base pay, incentives, paid sick leave, and a robust wellness program. Annual employee bonus programs and base pay increases are also available.
EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.
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Shift Visitor Management shift times can vary between 4:30 a.m. to 10:00 p.m. May require weekends and/or holidays.
Duties & Responsibilities
Conduct mandatory health screenings for all visitors and record results in the Visitor Management System before allowing entry.
Verify visitor status and issue badges using the Visitor Management System.
Serve as a welcoming representative of CHCO, delivering high‑quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
Enforce hospital visitor policies; confirm authorized visitors in Epic and initiate the patient registration process when applicable.
De‑escalate challenging situations involving patients, families, or visitors and maintain a safe environment by following infection control protocols and keeping assigned areas clean.
Minimum Qualifications
High School diploma or GED.
One year of administrative/clerical experience in a customer service environment.
Associates or Bachelors degree may substitute for the required experience on a year‑for‑year basis.
No required licenses or certifications.
Salary Information Hourly Rate of Pay: $22.17 (dependent on applicant's relevant experience).
Benefits Information As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package that includes base pay, incentives, paid sick leave, and a robust wellness program. Annual employee bonus programs and base pay increases are also available.
EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.
#J-18808-Ljbffr