IT Helpdesk Analyst I
Millennium Insurance Corporation, Wheaton, IL, United States
Description
We are looking for a customer-focused IT Helpdesk Analyst I to join our growing team! This role is responsible for providing first-level technical support to internal users, ensuring timely resolution of IT issues and a positive support experience. This is an excellent opportunity for someone early in their IT career who is eager to build hands‑on experience in troubleshooting, systems support, and end‑user service. What you will be doing
Triage and respond to incoming support requests through the ticketing system, ensuring accurate documentation of issues and resolutions Provide first-level technical support for hardware, software, and connectivity issues Set up and deploy equipment for new hires, support desk moves, and manage asset recovery for departing employees Install, configure, and maintain workstations, peripherals, and standard business applications Troubleshoot network connectivity issues, including wired and wireless environments Manage user accounts, permissions, and access in systems Escalate more complex technical issues to senior IT team members as needed Contribute to the development and maintenance of helpdesk documentation and knowledge base resources Provide guidance and basic training to users on technology tools and best practices Collaborate with the IT team to support ongoing improvements to systems and processes What you bring to the team
Post‑secondary education in Computer Science, Information Technology, or a related field (or equivalent experience) 0–2 years of experience in a helpdesk or technical support environment (co‑op or internship experience considered) Working knowledge of computer hardware, operating systems, and standard business applications Experience supporting Microsoft 365 (Outlook, Teams, SharePoint) is an asset Familiarity with user account management (i.e. Active Directory, Microsoft Entra ID) is an asset Strong troubleshooting and problem‑solving skills, with the ability to assess and resolve technical issues efficiently High attention to detail, strong organizational skills, and the ability to manage competing priorities A customer‑focused mindset with a commitment to delivering a positive support experience How you will succeed
In this role, success within the first six months will be demonstrated by the ability to independently manage a steady volume of helpdesk requests, consistently providing timely and effective first‑level support. You will have developed a strong understanding of our systems, tools, and common technical issues, allowing you to troubleshoot and resolve the majority of tickets without escalation. You will be known for delivering a positive user experience through clear communication, responsiveness, and a customer‑focused approach. Additionally, you will contribute to team efficiency by maintaining accurate documentation, supporting onboarding/offboarding processes seamlessly, and identifying opportunities to improve knowledge base resources or recurring issues. How we take care of our Employees
By joining Millennium Insurance, you will belong to a passionate and purpose‑driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be
Great Place to Work Certified
for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include: Generous Paid Time Off Program Group Retirement Savings Plan with Employer Match Fitness Subsidy Training & Development Assistance Health, Dental and Insured Benefit Offerings Health and Lifestyle Spending Account Employee Discount Programs
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We are looking for a customer-focused IT Helpdesk Analyst I to join our growing team! This role is responsible for providing first-level technical support to internal users, ensuring timely resolution of IT issues and a positive support experience. This is an excellent opportunity for someone early in their IT career who is eager to build hands‑on experience in troubleshooting, systems support, and end‑user service. What you will be doing
Triage and respond to incoming support requests through the ticketing system, ensuring accurate documentation of issues and resolutions Provide first-level technical support for hardware, software, and connectivity issues Set up and deploy equipment for new hires, support desk moves, and manage asset recovery for departing employees Install, configure, and maintain workstations, peripherals, and standard business applications Troubleshoot network connectivity issues, including wired and wireless environments Manage user accounts, permissions, and access in systems Escalate more complex technical issues to senior IT team members as needed Contribute to the development and maintenance of helpdesk documentation and knowledge base resources Provide guidance and basic training to users on technology tools and best practices Collaborate with the IT team to support ongoing improvements to systems and processes What you bring to the team
Post‑secondary education in Computer Science, Information Technology, or a related field (or equivalent experience) 0–2 years of experience in a helpdesk or technical support environment (co‑op or internship experience considered) Working knowledge of computer hardware, operating systems, and standard business applications Experience supporting Microsoft 365 (Outlook, Teams, SharePoint) is an asset Familiarity with user account management (i.e. Active Directory, Microsoft Entra ID) is an asset Strong troubleshooting and problem‑solving skills, with the ability to assess and resolve technical issues efficiently High attention to detail, strong organizational skills, and the ability to manage competing priorities A customer‑focused mindset with a commitment to delivering a positive support experience How you will succeed
In this role, success within the first six months will be demonstrated by the ability to independently manage a steady volume of helpdesk requests, consistently providing timely and effective first‑level support. You will have developed a strong understanding of our systems, tools, and common technical issues, allowing you to troubleshoot and resolve the majority of tickets without escalation. You will be known for delivering a positive user experience through clear communication, responsiveness, and a customer‑focused approach. Additionally, you will contribute to team efficiency by maintaining accurate documentation, supporting onboarding/offboarding processes seamlessly, and identifying opportunities to improve knowledge base resources or recurring issues. How we take care of our Employees
By joining Millennium Insurance, you will belong to a passionate and purpose‑driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be
Great Place to Work Certified
for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include: Generous Paid Time Off Program Group Retirement Savings Plan with Employer Match Fitness Subsidy Training & Development Assistance Health, Dental and Insured Benefit Offerings Health and Lifestyle Spending Account Employee Discount Programs
#J-18808-Ljbffr