Store Protection Specialist
Ross Stores, Inc., Los Angeles, CA, United States
General Purpose
This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers, deters theft by demonstrating command presence, and monitors Code 50 package inspection policy. They walk the sales floor to identify potential theft indicators and collaborate with leadership to ensure compliance with loss prevention directives and reduce operational shortages.
Essential Functions Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with company dress code.
Mitigating Theft; Fraud
Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications and Special Skills Required
High school education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 pounds from one level to another including upward pulling.
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $18.37 – $18.87. The range is dependent on factors such as experience, skills, qualifications, education, certifications, seniority, and location. The range listed is just one component of the total compensation package. Other rewards vary by position and location.
Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Location‑Specific Notice For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct adverse relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products including cash and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.
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Essential Functions Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all customers and associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, etc.
Other duties as assigned to support loss prevention initiatives.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with company dress code.
Mitigating Theft; Fraud
Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
Adheres to company policy for external theft response.
Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for customers and associates.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications and Special Skills Required
High school education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active security guard license preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Must be able to raise or lower objects more than 25 pounds from one level to another including upward pulling.
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $18.37 – $18.87. The range is dependent on factors such as experience, skills, qualifications, education, certifications, seniority, and location. The range listed is just one component of the total compensation package. Other rewards vary by position and location.
Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Location‑Specific Notice For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct adverse relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products including cash and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.
#J-18808-Ljbffr