Customer Service Representative
FlexTek, Pearland, TX, United States
Customer Service Representative (CSR)/ Inside Sales
Join a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.
We are seeking a proactive and detail-oriented
Customer Service Representative (CSR)
to serve as the primary point of contact for an assigned customer base. This role is ideal for someone who thrives in a
high-volume environment , can confidently manage
multiple priorities , and remains
composed in escalated or time-sensitive situations .
The CSR plays a critical role as the
voice of the customer , while also developing a deep understanding of the company’s
products, pricing, and operations
to support accurate quoting and order management.
Key Responsibilities Customer Relationship Management Serve as the primary point of contact, delivering
prompt, professional, and solutions-oriented communication
via phone, email, and web inquiries Build and maintain strong customer relationships through
consistent follow-up and proactive outreach Handle
escalated customer concerns with professionalism and composure , ensuring timely resolution and customer satisfaction Act as the internal
advocate for the customer , effectively communicating needs and feedback across departments
Sales Support & High-Volume Quoting Prepare and deliver
accurate, high-volume customer quotes
by analyzing pricing, inventory, and historical data Develop a strong understanding of
products, services, and business operations
to confidently support customer needs Convert quotes into orders through
timely follow-up, problem-solving, and value-based communication Manage multiple quotes and requests simultaneously while maintaining
accuracy and urgency
Account & Territory Management Oversee daily account activity, including
quotes, orders, returns, and issue resolution Maintain accurate customer data within internal systems Identify opportunities to
expand business within assigned accounts
Cross-Functional Collaboration Partner with
production, sales, and operations teams
to manage lead times, expedite orders, and meet customer expectations Communicate updates clearly and proactively, especially in
time-sensitive or high-pressure situations Resolve service or product issues by identifying root causes and driving solutions across teams
Administrative & Operational Support Maintain accurate records and ensure
data integrity within internal systems Coordinate with Accounts Receivable regarding
customer terms and account status Support additional business needs and projects as required
Qualifications High school diploma or equivalent required 2–3 years of experience in
customer service, inside sales, or order management Experience in a
fast-paced, high-volume environment
preferred
Key Skills & Competencies Ability to remain
calm, professional, and solution-focused under pressure or during escalations Strong
multitasking and prioritization skills
with a sense of urgency Excellent
communication and relationship-building skills High attention to detail with strong
data entry accuracy Problem-solving mindset with the ability to
navigate complex customer situations Ability and willingness to
learn products, pricing structures, and business operations Strong organizational skills and ability to manage competing priorities
This is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys solving problems, and takes pride in delivering exceptional customer experiences.
Join a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.
We are seeking a proactive and detail-oriented
Customer Service Representative (CSR)
to serve as the primary point of contact for an assigned customer base. This role is ideal for someone who thrives in a
high-volume environment , can confidently manage
multiple priorities , and remains
composed in escalated or time-sensitive situations .
The CSR plays a critical role as the
voice of the customer , while also developing a deep understanding of the company’s
products, pricing, and operations
to support accurate quoting and order management.
Key Responsibilities Customer Relationship Management Serve as the primary point of contact, delivering
prompt, professional, and solutions-oriented communication
via phone, email, and web inquiries Build and maintain strong customer relationships through
consistent follow-up and proactive outreach Handle
escalated customer concerns with professionalism and composure , ensuring timely resolution and customer satisfaction Act as the internal
advocate for the customer , effectively communicating needs and feedback across departments
Sales Support & High-Volume Quoting Prepare and deliver
accurate, high-volume customer quotes
by analyzing pricing, inventory, and historical data Develop a strong understanding of
products, services, and business operations
to confidently support customer needs Convert quotes into orders through
timely follow-up, problem-solving, and value-based communication Manage multiple quotes and requests simultaneously while maintaining
accuracy and urgency
Account & Territory Management Oversee daily account activity, including
quotes, orders, returns, and issue resolution Maintain accurate customer data within internal systems Identify opportunities to
expand business within assigned accounts
Cross-Functional Collaboration Partner with
production, sales, and operations teams
to manage lead times, expedite orders, and meet customer expectations Communicate updates clearly and proactively, especially in
time-sensitive or high-pressure situations Resolve service or product issues by identifying root causes and driving solutions across teams
Administrative & Operational Support Maintain accurate records and ensure
data integrity within internal systems Coordinate with Accounts Receivable regarding
customer terms and account status Support additional business needs and projects as required
Qualifications High school diploma or equivalent required 2–3 years of experience in
customer service, inside sales, or order management Experience in a
fast-paced, high-volume environment
preferred
Key Skills & Competencies Ability to remain
calm, professional, and solution-focused under pressure or during escalations Strong
multitasking and prioritization skills
with a sense of urgency Excellent
communication and relationship-building skills High attention to detail with strong
data entry accuracy Problem-solving mindset with the ability to
navigate complex customer situations Ability and willingness to
learn products, pricing structures, and business operations Strong organizational skills and ability to manage competing priorities
This is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys solving problems, and takes pride in delivering exceptional customer experiences.