Customer Service Representative - FM - Lehigh
Lee Health, Lehigh Acres, FL, United States
Location: Lee Community Healthcare Inc - Lehigh - 5705 Lee Blvd Suites 1 and 2, Lehigh Acres FL 33971
Department: HOD HB Family Medicine - Lehigh
Work Type: Full Time
Shift: Shift 1 / 7:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.
Responsibilities
Handling telephones
Patient appointment scheduling
Patient check‑in
Insurance verification, authorization, pre‑certifications, referrals, and posting charges
Initial collections
Preparing well‑coded and accurate billing
Maintenance of medical records
Managing the business services for workers compensation, commercial carriers, employee health and corporate accounts, if required
Late hours, holidays and weekends may be required
Other duties as assigned by the Manager/Supervisor of the department
Qualifications
Education: High School Diploma or GED required.
Experience: Less than 1 Year Clerical/Administrative required; Insurance/Customer Service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
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Department: HOD HB Family Medicine - Lehigh
Work Type: Full Time
Shift: Shift 1 / 7:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.
Responsibilities
Handling telephones
Patient appointment scheduling
Patient check‑in
Insurance verification, authorization, pre‑certifications, referrals, and posting charges
Initial collections
Preparing well‑coded and accurate billing
Maintenance of medical records
Managing the business services for workers compensation, commercial carriers, employee health and corporate accounts, if required
Late hours, holidays and weekends may be required
Other duties as assigned by the Manager/Supervisor of the department
Qualifications
Education: High School Diploma or GED required.
Experience: Less than 1 Year Clerical/Administrative required; Insurance/Customer Service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
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