Field Service Representative (FSR)

Adacel Technical Services, Inc. (ATS) provides a complete set of on-site training services for aerospace and defense markets. Services include instructional delivery, simulation operation and maintenance, Instructional System Design, and training support. Please read on to learn more about the Field Service Representative (FSR) career opportunity at ATS. DUTIES AND RESPONSIBILITIES: Troubleshoot and maintain TSS hardware components Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary Troubleshoot, isolate, and resolve software problems Perform step-by-step procedures for acquiring and installing software upgrades and patches Evaluate local conditions and make proper decisions in conjunction with the Contractor's TSSC Load operating systems and applications as required Update existing software and site data as required Perform start-up and shut-down procedures Perform system back-up procedures Train FAA personnel on TSS maintenance and operation Operate TSS for proficiency, recurrent. and qualification training Brief FAA and Contractor management on simulator performance and utilization Develop and maintain site simulator utilization reports reflecting frequency and type of training done Backup and manage scenario data Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot.) Tower Simulation Scenario development: Determine step-by-step procedures for building scenarios Incorporate the training objectives into the development of the training scenarios Create scenarios at the request of the FAA with minimal assistance As requested, train personnel to create and maintain scenarios.