Collections Specialist - Madison, WI (On-site)
Gainwell Technologies, Madison, WI, United States
Collections Specialist - Madison, WI (On-site)
Date: Apr 7, 2026
Location: Madison, WI, US, 53784-0001
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a
Collections Specialist , you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem‑solving, and working in a structured, team‑focused environment.
Your role in our mission
Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
Document customer interactions, payment arrangements, and account updates accurately in client systems.
Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
Provide professional, respectful service while balancing quality, productivity, and compliance expectations.
What we're looking for
At least
2 years of experience in collections, credit, account resolution, or related financial operations .
Familiarity with the
Fair Debt Collection Practices Act (FDCPA)
and other related compliance standards.
Experience handling
inbound and outbound calls , preferably in a high‑volume or automated dialing environment.
Strong communication, negotiation, and customer service skills with the ability to manage sensitive conversations professionally.
Proficiency with
Microsoft Office
and the ability to learn and navigate business systems quickly and accurately.
What you should expect in this role
100% onsite
role located at
313 Blettner Blvd., Madison, WI 53784 .
Full‑time schedule,
Monday through Friday , during standard Central Time business hours.
A collaborative work environment focused on quality, compliance, and continuous improvement.
Ongoing training and development to support your success and long‑term growth.
A comprehensive benefits package including
health, dental, vision, 401(k) with company match, paid time off, and company‑observed holidays .
The pay range for this position is [[salaryMin]]-[[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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Location: Madison, WI, US, 53784-0001
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a
Collections Specialist , you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem‑solving, and working in a structured, team‑focused environment.
Your role in our mission
Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
Document customer interactions, payment arrangements, and account updates accurately in client systems.
Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
Provide professional, respectful service while balancing quality, productivity, and compliance expectations.
What we're looking for
At least
2 years of experience in collections, credit, account resolution, or related financial operations .
Familiarity with the
Fair Debt Collection Practices Act (FDCPA)
and other related compliance standards.
Experience handling
inbound and outbound calls , preferably in a high‑volume or automated dialing environment.
Strong communication, negotiation, and customer service skills with the ability to manage sensitive conversations professionally.
Proficiency with
Microsoft Office
and the ability to learn and navigate business systems quickly and accurately.
What you should expect in this role
100% onsite
role located at
313 Blettner Blvd., Madison, WI 53784 .
Full‑time schedule,
Monday through Friday , during standard Central Time business hours.
A collaborative work environment focused on quality, compliance, and continuous improvement.
Ongoing training and development to support your success and long‑term growth.
A comprehensive benefits package including
health, dental, vision, 401(k) with company match, paid time off, and company‑observed holidays .
The pay range for this position is [[salaryMin]]-[[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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