Customer Service Representative
LEGO Gruppe, Tempe, AZ, United States
Job Description
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real.
About the Role As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season.
This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks.
This is a fixed term (seasonal) contract until January 29th, 2027 .
As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season.
Where you’ll spend your time
You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9:00am to 5:00pm MST Monday through Friday; but are subject to change.
We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00am to 12:00pm.
Full-time employees work 5 days a week, with a maximum of two weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 4-week training program and are ready to work independently.
We’re also here to help our fans from 9:00am to 5:00pm MST on weekends.
What you’ll be doing
Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries).
Build strong and lasting relationships with consumers in a fun and engaging manner.
Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Do you have what it takes?
Being happy to work in a dynamic, fast paced, one team environment.
Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
Confidence to make your own judgements about what is right for your consumer.
Attention to detail and ability to multi-task and to prioritize.
Be comfortable with virtual assessments, have access to a secure Wi‑fi network and have a private space to work remotely.
What’s in it for you?
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurance – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
Equal Employment Opportunity We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
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About the Role As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season.
This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks.
This is a fixed term (seasonal) contract until January 29th, 2027 .
As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season.
Where you’ll spend your time
You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9:00am to 5:00pm MST Monday through Friday; but are subject to change.
We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00am to 12:00pm.
Full-time employees work 5 days a week, with a maximum of two weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 4-week training program and are ready to work independently.
We’re also here to help our fans from 9:00am to 5:00pm MST on weekends.
What you’ll be doing
Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries).
Build strong and lasting relationships with consumers in a fun and engaging manner.
Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Do you have what it takes?
Being happy to work in a dynamic, fast paced, one team environment.
Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
Confidence to make your own judgements about what is right for your consumer.
Attention to detail and ability to multi-task and to prioritize.
Be comfortable with virtual assessments, have access to a secure Wi‑fi network and have a private space to work remotely.
What’s in it for you?
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurance – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
Equal Employment Opportunity We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
#J-18808-Ljbffr