Cash Management Representative
Medium, Overland Park, KS, United States
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Cash Management Representative – Tier I
role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail‑oriented, customer‑focused, and able to work efficiently while meeting quality and performance expectations.
Primary Job Duties: The Cash Management Representative’s primary job duties include activities crucial to the accurate and timely application of payments. These duties include but are not limited to the following activities:
Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer‑provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
Complete adjustment processing on various client networks, including write‑offs, credits, refunds, transfers, etc.
Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
Review and resolve over‑payments, short‑payments, duplicate payments, etc., in accordance with SOP and best practices.
Issue refunds when funds cannot be applied as remitted
Provide excellent service to both internal and external customers
Escalate more complex cases/requests to higher‑level staff, when appropriate
Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance
Experience & Education:
College degree or equivalent work experience preferred.
Competencies:
Ability to work both independently and as part of a larger, interdependent team
Strong oral and written communication skills
Analytical & critical‑thinking skills to resolve challenges independently
Good judgment & decision making
Ethical behavior & trustworthiness
Strong math and accounting skills
Proficiency with Microsoft Office products (Excel, Word, Outlook)
Ability to meet/exceed both quality and productivity expectations simultaneously
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
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Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Cash Management Representative – Tier I
role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail‑oriented, customer‑focused, and able to work efficiently while meeting quality and performance expectations.
Primary Job Duties: The Cash Management Representative’s primary job duties include activities crucial to the accurate and timely application of payments. These duties include but are not limited to the following activities:
Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer‑provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
Complete adjustment processing on various client networks, including write‑offs, credits, refunds, transfers, etc.
Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
Review and resolve over‑payments, short‑payments, duplicate payments, etc., in accordance with SOP and best practices.
Issue refunds when funds cannot be applied as remitted
Provide excellent service to both internal and external customers
Escalate more complex cases/requests to higher‑level staff, when appropriate
Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance
Experience & Education:
College degree or equivalent work experience preferred.
Competencies:
Ability to work both independently and as part of a larger, interdependent team
Strong oral and written communication skills
Analytical & critical‑thinking skills to resolve challenges independently
Good judgment & decision making
Ethical behavior & trustworthiness
Strong math and accounting skills
Proficiency with Microsoft Office products (Excel, Word, Outlook)
Ability to meet/exceed both quality and productivity expectations simultaneously
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
#J-18808-Ljbffr