Community Engagement Manager
Curana Health, Phoenix, AZ, United States
Summary
The Senior Living Community Engagement Manager is a new role designed to educate and engage with our senior living community partners and residents. The Community Engagement Manager will have a designated set of facility partners with whom he/she is on a first name basis, developing deep and lasting relationships. The facility staff experience with Curana, and to a certain extent the patient/family experience, should directly tie to the strengths and success of this role. We strive for exceptional experience, engagement, and retention of our facility partners.
Essential Duties & Responsibilities Facility Staff Engagement
Meet with community staff (e.g., Executive Director, Director of Health and Wellness, Director of Sales & Marketing, etc.) on a regular basis at designated set of senior living communities
Identity a “Curana Champion” within each facility and nurture that relationship
Share data and dashboards and highlight areas of opportunity
Report back to Clinical Operations leaders on operational issues you are seeing on the ground
Coordinate and attend facility and Curana Health educational/social events
Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership)
Be attentive to the needs of the facility and communicate back to the team
Patient/Family Engagement
Organize, schedule, and lead patient and family engagement / educational events
Ensure the senior living residents are aware of Curana’s service offering and sign residents up for services
Other duties as assigned
Qualifications
Associates degree or college diploma
Outgoing individual who loves interacting with people
Prior experience in sales or consulting preferred
Experience in the senior living setting strongly preferred
Organized and effective communicator
Proficient in Microsoft Office
Positive attitude and strong interpersonal skills
Passionate about helping others
Highly organized
Willingness to learn and be a part of something great
Willingness and ability to travel, up to 100%
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Essential Duties & Responsibilities Facility Staff Engagement
Meet with community staff (e.g., Executive Director, Director of Health and Wellness, Director of Sales & Marketing, etc.) on a regular basis at designated set of senior living communities
Identity a “Curana Champion” within each facility and nurture that relationship
Share data and dashboards and highlight areas of opportunity
Report back to Clinical Operations leaders on operational issues you are seeing on the ground
Coordinate and attend facility and Curana Health educational/social events
Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership)
Be attentive to the needs of the facility and communicate back to the team
Patient/Family Engagement
Organize, schedule, and lead patient and family engagement / educational events
Ensure the senior living residents are aware of Curana’s service offering and sign residents up for services
Other duties as assigned
Qualifications
Associates degree or college diploma
Outgoing individual who loves interacting with people
Prior experience in sales or consulting preferred
Experience in the senior living setting strongly preferred
Organized and effective communicator
Proficient in Microsoft Office
Positive attitude and strong interpersonal skills
Passionate about helping others
Highly organized
Willingness to learn and be a part of something great
Willingness and ability to travel, up to 100%
#J-18808-Ljbffr