Assistant Director Department
THE JEWISH BOARD, New York, NY, United States
Location
620 E 13th St, New York, NY 10009, US
Purpose The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm‑reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti‑racist lens, and respect the dignity and legitimacy of each individual’s journey.
Position Overview The Assistant Program Director (APD) ensures programmatic systems are in place to meet the clients’ safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates. The APD is responsible for clinical and administrative oversight of the program. The APD provides on‑going training, supervision, and guidance to the staff, is knowledgeable of regulatory requirements and agency practices, policy/standards, and provides program oversight in the absence of the Program Director. The incumbent must carry a cell phone 24x7x365.
Key Essential Functions
Provides regular supervision to Social Workers, Case Managers, and Case Associate staff.
Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance.
Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime.
Facilitates High Risk and Group Supervisions.
Participates in Case Conferences with external sources.
Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc.) for program needs.
Performs staff evaluations.
Ensures regulatory/agency compliance with staff completion of trainings.
Collaborates with Residence Manager to ensure apartments are safe.
Participates in administrative meetings.
Participates in other on/off site meetings as scheduled.
Participates in Client/tenant meetings and works with staff to address and resolve entitlements issues.
Runs reports in Tableau, the Agency’s reporting system.
Documents work in MyAvatar, the Agency’s EHR system.
Understands and uses the Agency’s ticketing system, SysAid.
Conducts apartment administrative walkthroughs.
Submits internal JBFCS reports as it relates to apartment needs when necessary.
Participates in all meetings, as assigned.
Works collaboratively as part of a service delivery team.
Travels to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
Core Competencies
Knowledge of and experience with the operation of housing and supportive housing programs.
Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand and appreciate broader issues of politics, funding, and reputation of the agency while maintaining attention to detail.
A problem‑solving orientation, resourcefulness, and resilience.
Ability to travel to visit resident apartments when needed.
Educational/Training Required
LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
Experience Required / Language Preference
A minimum of five (5) years’ experience.
Prior experience working with adults diagnosed with a mental illness, homelessness, and substance abuse history required.
Ability to work independently on projects as well as collaborate.
Organized, meticulous, and pays attention to detail.
Fluent in American Sign Language.
Computer Skills Required
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling administrative practices.
Visual and Manual Dexterity
As required in a standard office setting.
Engage in physical activities with the residence.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.
Work Environment / Physical Effort
Work environment generally does not involve physical risk or hazardous conditions.
Incumbent is routinely required to sit (70% of the time) and stand (30% of the time).
Equal Opportunity Employment We are an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
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Purpose The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm‑reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti‑racist lens, and respect the dignity and legitimacy of each individual’s journey.
Position Overview The Assistant Program Director (APD) ensures programmatic systems are in place to meet the clients’ safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates. The APD is responsible for clinical and administrative oversight of the program. The APD provides on‑going training, supervision, and guidance to the staff, is knowledgeable of regulatory requirements and agency practices, policy/standards, and provides program oversight in the absence of the Program Director. The incumbent must carry a cell phone 24x7x365.
Key Essential Functions
Provides regular supervision to Social Workers, Case Managers, and Case Associate staff.
Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance.
Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime.
Facilitates High Risk and Group Supervisions.
Participates in Case Conferences with external sources.
Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc.) for program needs.
Performs staff evaluations.
Ensures regulatory/agency compliance with staff completion of trainings.
Collaborates with Residence Manager to ensure apartments are safe.
Participates in administrative meetings.
Participates in other on/off site meetings as scheduled.
Participates in Client/tenant meetings and works with staff to address and resolve entitlements issues.
Runs reports in Tableau, the Agency’s reporting system.
Documents work in MyAvatar, the Agency’s EHR system.
Understands and uses the Agency’s ticketing system, SysAid.
Conducts apartment administrative walkthroughs.
Submits internal JBFCS reports as it relates to apartment needs when necessary.
Participates in all meetings, as assigned.
Works collaboratively as part of a service delivery team.
Travels to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
Core Competencies
Knowledge of and experience with the operation of housing and supportive housing programs.
Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand and appreciate broader issues of politics, funding, and reputation of the agency while maintaining attention to detail.
A problem‑solving orientation, resourcefulness, and resilience.
Ability to travel to visit resident apartments when needed.
Educational/Training Required
LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
Experience Required / Language Preference
A minimum of five (5) years’ experience.
Prior experience working with adults diagnosed with a mental illness, homelessness, and substance abuse history required.
Ability to work independently on projects as well as collaborate.
Organized, meticulous, and pays attention to detail.
Fluent in American Sign Language.
Computer Skills Required
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling administrative practices.
Visual and Manual Dexterity
As required in a standard office setting.
Engage in physical activities with the residence.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.
Work Environment / Physical Effort
Work environment generally does not involve physical risk or hazardous conditions.
Incumbent is routinely required to sit (70% of the time) and stand (30% of the time).
Equal Opportunity Employment We are an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
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