Director, Business Delivery - Pet Insurance (REMOTE)
Nationwide, Brea, CA, United States
Director, Business Delivery – Role Addendum (Pet Operational Excellence)
This position can be fully remote for the right candidate. In addition to the core Director, Business Delivery job description, the following role-specific expectations apply for Pet Operational Excellence.
Scope & Team
Lead a team of 6–10 associates (mix of delivery leaders/analysts) with clear accountability for performance, development, and engagement.
Operate as a hands‑on delivery leader – able to move between portfolio‑level strategy and detailed execution, not a purely advisory role.
Own the business delivery outcomes for a defined portfolio within Pet (profitability, regulatory/compliance, platform transformation, and growth initiatives).
Leadership & People Management
Seasoned people leader with proven track record of leading high‑performing, multi‑level teams (analysts, leads, and delivery managers) through complex change.
Set clear expectations, goals, and success measures.
Provide direct, timely feedback and hold associates accountable.
Address underperformance early and effectively, including coaching plans and decisive personnel actions when necessary.
Strong talent development mindset – create growth opportunities, build bench strength, and actively mentor future leaders.
Model calm under pressure, resilience, and healthy challenge; set the tone for urgency without chaos.
Delivery, Portfolio & Execution Ownership
Own end‑to‑end delivery of a large, complex project/program portfolio (multi‑million dollar initiatives, multi‑quarter timelines, cross‑functional dependencies).
Prioritize and trade off competing initiatives with a clear link to strategy and value.
Manage risk and issues – proactively identify, communicate, and drive mitigation plans.
Run structured governance – status meetings, RAID, stage gates that drive decisions and progress.
Close the loop on decisions, actions, and commitments; avoid drift.
Make sound decisions with imperfect information, escalating appropriately and in a timely way.
Partner closely with Product, Technology, Operations, Data & Analytics, Finance, and Marketing (or similar) to deliver outcomes, not just artifacts.
Communication & Executive Presence
Crisp, transparent communicator and strong informer.
Proactively keep leaders and senior stakeholders informed – no surprises on portfolio health, risks, or decisions.
Translate complex portfolio health into clear, concise summaries for senior leaders.
Craft coherent stories of risk, timeline, budget, and value that drive action.
Tailor communication for different audiences (executives, peers, delivery teams, external partners).
Establish predictable, proactive feedback loops with leaders (regular touchpoints, short written updates, early escalations).
Represent the team and Pet professionally and confidently in cross‑functional and executive forums.
Strong written communication skills for executive‑ready materials (1‑pager, decks, RAID logs, decision memos).
Ways of Working & Presence Expectations
Core availability: 8:00 a.m. – 4:30 p.m. Pacific Time (PST), Monday–Friday.
Cross‑time zone flexibility: schedule 1:1s with East Coast direct reports or key partners before 8:00 a.m. PST when appropriate; be available for critical meetings that may fall outside the core window.
Consistent leadership presence in the virtual environment: camera‑on participation for key meetings, portfolio reviews, and leadership discussions; timely responsiveness via Teams, email, and shared tools.
Proactive engagement with associates to build trust, psychological safety, and connection in a hybrid/remote context.
Mindset & Competencies
Bias for action and ownership – initiate and move work forward while bringing partners along.
Strategic agility – connect day‑to‑day delivery decisions to broader Pet strategy, profitability goals, and transformation roadmap.
Change leadership – lead teams through ambiguity, shifting priorities, and enterprise integration with clear narratives and support.
Continuous improvement orientation – leverage Lean/Agile practices, data, and feedback to simplify processes and improve delivery quality.
Humility and curiosity – seek feedback, learn quickly, and adapt while operating with confidence and clarity.
Qualifications (Expanded)
Significant prior people leadership experience (typically 5+ years) with direct accountability for team performance and development.
Demonstrated success leading large, cross‑functional portfolios or programs in a complex environment.
Strong background in business delivery, process leadership, and continuous improvement (Lean, Agile, or similar).
Experience in financial services, insurance, or retirement solutions is a plus but not required; ability to learn domain quickly is essential.
Proven ability to work independently, take initiative, and drive clarity in situations with ambiguity or limited direction.
Humble, curious, eager to learn – and comfortable being visible and accountable as a senior leader in Pet Operational Excellence.
Job Conditions
Working environment: normal office environment; remote work as specified.
Overtime Eligibility: Exempt (Not eligible).
May require occasional travel.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Benefits Nationwide offers a comprehensive benefits package including medical, dental, vision, life insurance, short and long‑term disability coverage, paid time off (minimum 18 days per full calendar year pro‑rated), nine paid holidays, 401(k) with company match, company‑paid pension plan, business casual attire, and more. For more details, please see the benefits page.
Equal Opportunity Employer Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Application Deadline We currently anticipate accepting applications until 04/16/2026. However, the posting may close sooner if a strong candidate slate is identified before the deadline.
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Scope & Team
Lead a team of 6–10 associates (mix of delivery leaders/analysts) with clear accountability for performance, development, and engagement.
Operate as a hands‑on delivery leader – able to move between portfolio‑level strategy and detailed execution, not a purely advisory role.
Own the business delivery outcomes for a defined portfolio within Pet (profitability, regulatory/compliance, platform transformation, and growth initiatives).
Leadership & People Management
Seasoned people leader with proven track record of leading high‑performing, multi‑level teams (analysts, leads, and delivery managers) through complex change.
Set clear expectations, goals, and success measures.
Provide direct, timely feedback and hold associates accountable.
Address underperformance early and effectively, including coaching plans and decisive personnel actions when necessary.
Strong talent development mindset – create growth opportunities, build bench strength, and actively mentor future leaders.
Model calm under pressure, resilience, and healthy challenge; set the tone for urgency without chaos.
Delivery, Portfolio & Execution Ownership
Own end‑to‑end delivery of a large, complex project/program portfolio (multi‑million dollar initiatives, multi‑quarter timelines, cross‑functional dependencies).
Prioritize and trade off competing initiatives with a clear link to strategy and value.
Manage risk and issues – proactively identify, communicate, and drive mitigation plans.
Run structured governance – status meetings, RAID, stage gates that drive decisions and progress.
Close the loop on decisions, actions, and commitments; avoid drift.
Make sound decisions with imperfect information, escalating appropriately and in a timely way.
Partner closely with Product, Technology, Operations, Data & Analytics, Finance, and Marketing (or similar) to deliver outcomes, not just artifacts.
Communication & Executive Presence
Crisp, transparent communicator and strong informer.
Proactively keep leaders and senior stakeholders informed – no surprises on portfolio health, risks, or decisions.
Translate complex portfolio health into clear, concise summaries for senior leaders.
Craft coherent stories of risk, timeline, budget, and value that drive action.
Tailor communication for different audiences (executives, peers, delivery teams, external partners).
Establish predictable, proactive feedback loops with leaders (regular touchpoints, short written updates, early escalations).
Represent the team and Pet professionally and confidently in cross‑functional and executive forums.
Strong written communication skills for executive‑ready materials (1‑pager, decks, RAID logs, decision memos).
Ways of Working & Presence Expectations
Core availability: 8:00 a.m. – 4:30 p.m. Pacific Time (PST), Monday–Friday.
Cross‑time zone flexibility: schedule 1:1s with East Coast direct reports or key partners before 8:00 a.m. PST when appropriate; be available for critical meetings that may fall outside the core window.
Consistent leadership presence in the virtual environment: camera‑on participation for key meetings, portfolio reviews, and leadership discussions; timely responsiveness via Teams, email, and shared tools.
Proactive engagement with associates to build trust, psychological safety, and connection in a hybrid/remote context.
Mindset & Competencies
Bias for action and ownership – initiate and move work forward while bringing partners along.
Strategic agility – connect day‑to‑day delivery decisions to broader Pet strategy, profitability goals, and transformation roadmap.
Change leadership – lead teams through ambiguity, shifting priorities, and enterprise integration with clear narratives and support.
Continuous improvement orientation – leverage Lean/Agile practices, data, and feedback to simplify processes and improve delivery quality.
Humility and curiosity – seek feedback, learn quickly, and adapt while operating with confidence and clarity.
Qualifications (Expanded)
Significant prior people leadership experience (typically 5+ years) with direct accountability for team performance and development.
Demonstrated success leading large, cross‑functional portfolios or programs in a complex environment.
Strong background in business delivery, process leadership, and continuous improvement (Lean, Agile, or similar).
Experience in financial services, insurance, or retirement solutions is a plus but not required; ability to learn domain quickly is essential.
Proven ability to work independently, take initiative, and drive clarity in situations with ambiguity or limited direction.
Humble, curious, eager to learn – and comfortable being visible and accountable as a senior leader in Pet Operational Excellence.
Job Conditions
Working environment: normal office environment; remote work as specified.
Overtime Eligibility: Exempt (Not eligible).
May require occasional travel.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Benefits Nationwide offers a comprehensive benefits package including medical, dental, vision, life insurance, short and long‑term disability coverage, paid time off (minimum 18 days per full calendar year pro‑rated), nine paid holidays, 401(k) with company match, company‑paid pension plan, business casual attire, and more. For more details, please see the benefits page.
Equal Opportunity Employer Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Application Deadline We currently anticipate accepting applications until 04/16/2026. However, the posting may close sooner if a strong candidate slate is identified before the deadline.
#J-18808-Ljbffr