Call Center Representative - Healthcare
Thomas Cuisine, Phoenix, AZ, United States
Call Center Representative - Healthcare | Location: Phoenix, AZ 85008
Compensation:
$17.50-$18 per hour | Full-Time
Schedule:
Open availability needed
Job Summary Be the voice of exemplary service in our hospital café operations! As a
Call Center Representative , you’ll handle meal order intake, assist patients with dietary options, and ensure accuracy in every detail. You’ll use your menu knowledge to guide selections, provide courteous support to staff and patients, and coordinate with kitchen teams for timely delivery. Accurate documentation and clear communication are key, along with flexibility to assist on special projects and events.
What You’ll Do
Order Intake:
Receive meal orders from hospital staff, ensuring accuracy and adherence to dietary restrictions.
Dietary Assistance:
Provide information and guidance to patients regarding their dietary options and restrictions.
Menu Knowledge:
Familiarize yourself with the hospital menu and dietary guidelines to assist with meal selection.
Customer Service:
Offer friendly and courteous assistance to hospital staff and patients, addressing any questions or concerns promptly.
Communication:
Coordinate with kitchen staff and other departments to ensure timely and accurate meal delivery.
Documentation:
Maintain accurate records of meal orders and dietary preferences for each patient.
Other Duties as Assigned:
Assist with special projects, events, and additional tasks as needed to support the overall operations and goals of the hospital café and broader hospital community.
What You Will Bring
Be 18 years or older
Be bilingual in English and Spanish ( required )
Previous customer service experience, preferably in a healthcare or hospitality setting.
Knowledge of dietary restrictions and requirements, with the ability to provide accurate information and guidance to patients.
Strong communication and interpersonal skills, with a compassionate and patient‑centered approach.
Attention to detail and accuracy in order intake and documentation.
Ability to work efficiently in a fast‑paced environment while maintaining professionalism.
Flexibility to work various shifts, including evenings, weekends, and holidays.
High school diploma or equivalent; additional training in healthcare or nutrition is a plus.
A positive attitude and willingness to collaborate with hospital staff to ensure patient satisfaction.
Ability to pass a criminal background check and drug screen.
Physical and Sensory Requirements
This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.
What We Offer! Life/Work Integration
Paid Baby Bonding Leave
Paid Elder Care Leave
Holiday premium pay
3 Medical Plans (Blue Cross)
Prescription, Dental, and Vision Coverage
Reimbursed Wellness Massages (Portion of cost)
Voluntary HSA with Company Match
Voluntary FSA
Free Employee Assistance Program (Behavioral Health Support)
Access to Wellness Initiatives (Fitness Memberships, etc.)
401(k) Retirement Plan with Company Match
Company-Paid Basic Life Insurance
Voluntary Short-Term Disability
Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
Plus
A supportive, collaborative work environment
Opportunities for growth
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
$17.50-$18 per hour | Full-Time
Schedule:
Open availability needed
Job Summary Be the voice of exemplary service in our hospital café operations! As a
Call Center Representative , you’ll handle meal order intake, assist patients with dietary options, and ensure accuracy in every detail. You’ll use your menu knowledge to guide selections, provide courteous support to staff and patients, and coordinate with kitchen teams for timely delivery. Accurate documentation and clear communication are key, along with flexibility to assist on special projects and events.
What You’ll Do
Order Intake:
Receive meal orders from hospital staff, ensuring accuracy and adherence to dietary restrictions.
Dietary Assistance:
Provide information and guidance to patients regarding their dietary options and restrictions.
Menu Knowledge:
Familiarize yourself with the hospital menu and dietary guidelines to assist with meal selection.
Customer Service:
Offer friendly and courteous assistance to hospital staff and patients, addressing any questions or concerns promptly.
Communication:
Coordinate with kitchen staff and other departments to ensure timely and accurate meal delivery.
Documentation:
Maintain accurate records of meal orders and dietary preferences for each patient.
Other Duties as Assigned:
Assist with special projects, events, and additional tasks as needed to support the overall operations and goals of the hospital café and broader hospital community.
What You Will Bring
Be 18 years or older
Be bilingual in English and Spanish ( required )
Previous customer service experience, preferably in a healthcare or hospitality setting.
Knowledge of dietary restrictions and requirements, with the ability to provide accurate information and guidance to patients.
Strong communication and interpersonal skills, with a compassionate and patient‑centered approach.
Attention to detail and accuracy in order intake and documentation.
Ability to work efficiently in a fast‑paced environment while maintaining professionalism.
Flexibility to work various shifts, including evenings, weekends, and holidays.
High school diploma or equivalent; additional training in healthcare or nutrition is a plus.
A positive attitude and willingness to collaborate with hospital staff to ensure patient satisfaction.
Ability to pass a criminal background check and drug screen.
Physical and Sensory Requirements
This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.
What We Offer! Life/Work Integration
Paid Baby Bonding Leave
Paid Elder Care Leave
Holiday premium pay
3 Medical Plans (Blue Cross)
Prescription, Dental, and Vision Coverage
Reimbursed Wellness Massages (Portion of cost)
Voluntary HSA with Company Match
Voluntary FSA
Free Employee Assistance Program (Behavioral Health Support)
Access to Wellness Initiatives (Fitness Memberships, etc.)
401(k) Retirement Plan with Company Match
Company-Paid Basic Life Insurance
Voluntary Short-Term Disability
Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
Plus
A supportive, collaborative work environment
Opportunities for growth
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr