Brand Loyalty & Rewards Specialist
The TJX Companies , Inc., Pasadena, MD, United States
Brand Loyalty & Rewards Specialist
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer. Your goal is to be the friendly face throughout the store, engaging with customers to share the benefits of our store credit and loyalty programs. You'll turn a standard interaction into a long-term relationship. Key Responsibilities Proactive Engagement: Warmly approach customers throughout the store to discuss our current promotions and the long-term benefits of our rewards program. Expert Guidance: Clearly explain credit terms and savings opportunities so customers feel confident and informed. Seamless Enrollment: Assist customers at Point of Sale or digital application process with speed, accuracy, and a helpful attitude. Goal-Oriented Performance: Meet daily and weekly enrollment targets while maintaining a high standard of customer service. Team Support: Act as the "subject matter expert" for the rest of the retail team, offering coaching on how to solicit and obtain rewards on the salesfloor and at checkout. Who You Are High Energy: You thrive on interaction and don't mind being on your feet and moving around the store. Persuasive & Positive: You have a "glass-half-full" personality and can handle a "no thank you" with a smile and a "have a great day!" Clear Communicator: You can break down financial details into simple, easy-to-understand benefits. Trustworthy: You handle sensitive customer information with the highest level of integrity and confidentiality. Retail Savvy: You understand how to read a customer's "buying signals" and know when -and when not- to make a pitch. Opportunity: Grow Your Career Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Promotes credit and loyalty programs Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Initiates and participates in store recovery as needed throughout the day Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Capable of lifting heavy objects with or without reasonable accommodation Works effectively with peers and supervisors Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 8036 Governor Ritchie Highway Suite 1B Location: USA HomeGoods Store 0707 Pasadena MD This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer. Your goal is to be the friendly face throughout the store, engaging with customers to share the benefits of our store credit and loyalty programs. You'll turn a standard interaction into a long-term relationship. Key Responsibilities Proactive Engagement: Warmly approach customers throughout the store to discuss our current promotions and the long-term benefits of our rewards program. Expert Guidance: Clearly explain credit terms and savings opportunities so customers feel confident and informed. Seamless Enrollment: Assist customers at Point of Sale or digital application process with speed, accuracy, and a helpful attitude. Goal-Oriented Performance: Meet daily and weekly enrollment targets while maintaining a high standard of customer service. Team Support: Act as the "subject matter expert" for the rest of the retail team, offering coaching on how to solicit and obtain rewards on the salesfloor and at checkout. Who You Are High Energy: You thrive on interaction and don't mind being on your feet and moving around the store. Persuasive & Positive: You have a "glass-half-full" personality and can handle a "no thank you" with a smile and a "have a great day!" Clear Communicator: You can break down financial details into simple, easy-to-understand benefits. Trustworthy: You handle sensitive customer information with the highest level of integrity and confidentiality. Retail Savvy: You understand how to read a customer's "buying signals" and know when -and when not- to make a pitch. Opportunity: Grow Your Career Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Promotes credit and loyalty programs Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Initiates and participates in store recovery as needed throughout the day Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Capable of lifting heavy objects with or without reasonable accommodation Works effectively with peers and supervisors Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 8036 Governor Ritchie Highway Suite 1B Location: USA HomeGoods Store 0707 Pasadena MD This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.