Principal Agent Experience Designer

For more information, please read our## Principal Agent Experience Designer**About This Role** As a Principal AX (Agentic Experience) Designer at OutSystems, you will pioneer an entirely new design discipline, one where the “user” is no longer mainly human. You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed.* Define and design the machine-operable substrate beneath/alongside the UI. Make inter-agent and agent to internal and external systems communication clear/intuitive/agent readable.* Define and develop the new design assets required for AX, the experience artifacts, specifications, and governance frameworks that agents need to operate successfully. This includes operation contracts, behaviour policies, trust specifications, and evaluation criteria, deliverables that don't yet have established conventions and that this role will help invent.* Own the end-to-end AX design process: Model → Contract → Constrain → Observe → Validate → Run → Learn → Version.* Define operability gates for every agent workflow: determinism, safety, observability, recoverability, and economics.* Build evaluation frameworks: golden tasks, regression sets, and adversarial scenarios that gate every capability version change.* Design for all three oversight modes, interactive, supervised, and lights-out, specifying the appropriate mode per operation and risk profile.* Design dual-layer journey maps with human experience and agent operations as parallel swim lanes, identifying delegation moments and oversight touchpoints.* Define an operating model for trust per operation: when humans interact, when they supervise, and when agents run autonomously.* Champion dual legibility, every element must be readable by humans and interpretable by agents.* Mentor and guide a team of designers through the UX-to-AX transition, building fluency in semantic architecture, process modeling, and exception design.* Drive reskilling from empathy-first to precision-first design: from user research toward process analysis, from emotional design toward semantic architecture, from session thinking toward system optimization.* Foster collaboration and a shared vision for design excellence across all three experience eras.* 8+ years of experience in UX, Product Design, or related design disciplines.* Demonstrated experience designing for complex B2B SaaS or platform products.* Strong foundation in systems thinking, information architecture, and semantic design, the ability to design structure and logic, not just interfaces.* Experience in building operating models and conceptual design.* Experience working in and leading cross-functional teams (design, engineering, product management, AI/ML).* Experience with the full design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile environments.* Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.* Excellent communication skills, the ability to articulate complex agent-system interactions to both technical and non-technical stakeholders.* Fluent in English, both spoken and written.* Agentic Logic & Orchestration: Deep fluency in LLM patterns (ReAct, Chain-of-Thought) and the ability to design state-machines, tool-use contracts, and autonomous workflows that an agent can reliably follow.* Systemic Reliability & Exception Design: Experience designing for non-deterministic systems. You know how to architect "graceful failures," hand-off protocols, and recovery paths for when AI hits a hallucination or a tool-call error.* Information Architecture (IA) 2.0: Mastery of semantic modeling and machine-legible design. You organize data not just for human eyes, but for vector embeddings, RAG (Retrieval-Augmented Generation), and typed schemas.* The Navigator × Oversight Matrix: Ability to design across all interaction modes, from Interactive (Human-led) to Supervised (Co-pilot) to Lights-out (Fully autonomous) ensuring observability, auditability, and cost-awareness at every stage.* Technical Canvas: You are as comfortable navigating API documentation, JSON structures, and capability contracts as you are in Figma. You treat the "substrate" of the platform as your primary design surface.* Knowledge of low-code platforms, software development processes, or IDE design.* Background in process engineering, service design, or operations design.* Experience with capability/contract design, API design, or developer experience (DX).* Experience designing for trust, delegation, and human-AI collaboration patterns.OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and around the world.* A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.* Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.* Work colleagues that are as smart, hardworking and driven as you – and a team that is global.* Disrupting the status quo is in our DNA. In fact, it’s why our company exists.* We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.* A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.* Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.* A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.OutSystems is the leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. #J-18808-Ljbffr