Collections Specialist
Mothership, Rochester, NY, United States
Collections Specialist
Rochester, New York, United States Collections Specialist
Job Title: Contract A/R Collections Specialist Location: Hybrid in Rochester, NY (Onsite 2 to 3 days per week) Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F Rate: $24 p/hr Category: Finance/Collections Position Overview Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist. Responsibilities The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes. Key Responsibilities Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios. Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication. Balance service quality with effective collection strategies to mitigate company risk. Resolve billing disputes using available resources and systems to ensure revenue collection. Monitor daily payroll holds and promptly contact clients with past-due balances. Adhere to department policies and procedures to ensure compliance. Participate in ongoing training to enhance knowledge, skills, and efficiency. Requirements High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience. Strong organizational and decision-making abilities. Proficiency in Microsoft Word, Excel, and Access is preferred. This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards. Equal Opportunity Statement Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Rochester, New York, United States Collections Specialist
Job Title: Contract A/R Collections Specialist Location: Hybrid in Rochester, NY (Onsite 2 to 3 days per week) Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F Rate: $24 p/hr Category: Finance/Collections Position Overview Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist. Responsibilities The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes. Key Responsibilities Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios. Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication. Balance service quality with effective collection strategies to mitigate company risk. Resolve billing disputes using available resources and systems to ensure revenue collection. Monitor daily payroll holds and promptly contact clients with past-due balances. Adhere to department policies and procedures to ensure compliance. Participate in ongoing training to enhance knowledge, skills, and efficiency. Requirements High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience. Strong organizational and decision-making abilities. Proficiency in Microsoft Word, Excel, and Access is preferred. This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards. Equal Opportunity Statement Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.