IT Support Representative
Patten Title Company, Austin, TX, United States
Austin, United States | Posted on 03/16/2026
The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
Key Responsibilities User Support & Troubleshooting
Serve as the primary point of contact for IT-related support requests.
Troubleshoot hardware, software, network, and connectivity issues.
Provide remote and in-person technical support to end users.
Escalate complex technical issues to senior IT staff or external vendors.
Assist with onboarding new employees, including workstation setup and system access.
Provide basic user training and guidance on company systems and tools.
System Maintenance & Administration
Set up and configure desktops, laptops, printers, and mobile devices.
Manage user accounts, passwords, and access permissions.
Install software updates, patches, and security configurations.
Monitor system performance and report recurring issues.
Maintain documentation of support tickets, resolutions, and IT procedures.
Network & Security Support
Assist with troubleshooting network connectivity, VPN, and email issues.
Support cybersecurity best practices including endpoint protection and access controls.
Help enforce IT policies and data security standards.
Assist with maintaining backups and supporting disaster recovery procedures.
Equipment & Asset Management
Track and manage IT inventory including hardware and licenses.
Coordinate equipment repairs and warranty claims when needed.
Maintain organized records of assigned equipment and assets.
Problem-solving ability
Technical aptitude
Time management and prioritization
Cross-functional collaboration
Requirements
1–3+ years of experience in IT support or help desk roles.
Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
Experience supporting Windows and/or macOS environments.
Working knowledge of Microsoft 365 and common business applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
CompTIA A+, Network+, or similar certification preferred.
Medical
Vision
FSA and HSA options
401(k) with employer matching up to 4% of salary
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The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
Key Responsibilities User Support & Troubleshooting
Serve as the primary point of contact for IT-related support requests.
Troubleshoot hardware, software, network, and connectivity issues.
Provide remote and in-person technical support to end users.
Escalate complex technical issues to senior IT staff or external vendors.
Assist with onboarding new employees, including workstation setup and system access.
Provide basic user training and guidance on company systems and tools.
System Maintenance & Administration
Set up and configure desktops, laptops, printers, and mobile devices.
Manage user accounts, passwords, and access permissions.
Install software updates, patches, and security configurations.
Monitor system performance and report recurring issues.
Maintain documentation of support tickets, resolutions, and IT procedures.
Network & Security Support
Assist with troubleshooting network connectivity, VPN, and email issues.
Support cybersecurity best practices including endpoint protection and access controls.
Help enforce IT policies and data security standards.
Assist with maintaining backups and supporting disaster recovery procedures.
Equipment & Asset Management
Track and manage IT inventory including hardware and licenses.
Coordinate equipment repairs and warranty claims when needed.
Maintain organized records of assigned equipment and assets.
Problem-solving ability
Technical aptitude
Time management and prioritization
Cross-functional collaboration
Requirements
1–3+ years of experience in IT support or help desk roles.
Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
Experience supporting Windows and/or macOS environments.
Working knowledge of Microsoft 365 and common business applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
CompTIA A+, Network+, or similar certification preferred.
Medical
Vision
FSA and HSA options
401(k) with employer matching up to 4% of salary
#J-18808-Ljbffr