Customer Service Representative II
Brevard County, Viera East, FL, United States
Department: Planning and Development Department, Licensing Regulation and Enforcement. Position type: Permanent, Full Time. Salary: $18.73 hourly, negotiable based on experience and qualifications. Location: Government Center/Viera. Schedule: Monday through Friday 8:00 a.m. to 5:00 p.m. The role involves providing customer service to the general public regarding building permits and the planning and development process.
This position is part of an established career ladder.
Requirements
High school diploma or equivalent.
Three (3) years of direct customer service experience.
Must successfully complete all the classes for any one phase of the Brevard County Employee Development Program and receive a passing score on the phase examination within twelve (12) months of employment.
Additional qualifying education and/or experience may be substituted on a year for year basis.
Experience in a construction environment, building department, or permitting and development is preferred.
Successful completion of college coursework in a construction field is preferred.
Special Requirements
Must possess, or obtain within six (6) months of employment, an active Florida Notary Public certification and maintain said certification during the term of employment.
In the event of a hurricane, major storm, natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.
Physical Requirements
The employee must be able to lift, carry, push, pull 20 lbs.
In an eight-hour day, the employee may have to stand 1-3 hours, walk 1-3 hours, sit 5-8 hours, drive none.
The employee must repetitively perform fine manipulation (ex. writing, wiring), pulling, pushing, simple grasping.
Must be able to reach, balance, bend, kneel.
Must have good speech, color perception, good distant vision, good hearing, good near vision, use of both eyes.
Other necessary physical activities/traits: N/A.
Working Conditions
Works closely with others; work alone; works inside.
Other working conditions: N/A.
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This position is part of an established career ladder.
Requirements
High school diploma or equivalent.
Three (3) years of direct customer service experience.
Must successfully complete all the classes for any one phase of the Brevard County Employee Development Program and receive a passing score on the phase examination within twelve (12) months of employment.
Additional qualifying education and/or experience may be substituted on a year for year basis.
Experience in a construction environment, building department, or permitting and development is preferred.
Successful completion of college coursework in a construction field is preferred.
Special Requirements
Must possess, or obtain within six (6) months of employment, an active Florida Notary Public certification and maintain said certification during the term of employment.
In the event of a hurricane, major storm, natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.
Physical Requirements
The employee must be able to lift, carry, push, pull 20 lbs.
In an eight-hour day, the employee may have to stand 1-3 hours, walk 1-3 hours, sit 5-8 hours, drive none.
The employee must repetitively perform fine manipulation (ex. writing, wiring), pulling, pushing, simple grasping.
Must be able to reach, balance, bend, kneel.
Must have good speech, color perception, good distant vision, good hearing, good near vision, use of both eyes.
Other necessary physical activities/traits: N/A.
Working Conditions
Works closely with others; work alone; works inside.
Other working conditions: N/A.
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