Customer Service & Sales Coordinator AlphaGraphics Miramar
AlphaGraphics, San Marcos, CA, United States
Role
Customer Service & Sales Coordinator at AlphaGraphics Miramar – 9360 Activity Road, San Diego CA 92126
Benefits
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Job Description We are seeking a reliable and customer‑focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high‑quality customer experience while supporting revenue growth.
Key Responsibilities
Customer Experience
Greet and assist walk‑in customers with order pickups and new inquiries.
Answer incoming phone calls and respond to emails in a timely, professional manner.
Provide clear communication on order status, timelines, and next steps.
Ensure a positive, solutions‑oriented customer experience at all times.
Sales Support
Assist customers with placing orders for print, signage, apparel, and promotional products.
Identify upsell opportunities and recommend additional products/services.
Support the sales team with estimates, order entry, and follow‑ups.
Help convert inbound inquiries into paying customers.
Order Processing & Administrative
Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems).
Coordinate with production team to ensure accurate job details and timelines.
Maintain organized job files and customer records.
Perform light administrative tasks to support daily operations.
Qualifications
1+ year of customer service or inside sales experience preferred.
Strong communication and interpersonal skills.
Highly organized with attention to detail.
Comfortable working in a fast‑paced environment.
Basic computer skills (email, data entry; CRM or order systems a plus).
Positive attitude and team‑oriented mindset.
Compensation & Growth
$18/hour base pay + commission opportunities.
Commission tied to sales performance and upselling.
Opportunity for growth into sales, estimating, or account management roles.
AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
#J-18808-Ljbffr
Benefits
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Job Description We are seeking a reliable and customer‑focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high‑quality customer experience while supporting revenue growth.
Key Responsibilities
Customer Experience
Greet and assist walk‑in customers with order pickups and new inquiries.
Answer incoming phone calls and respond to emails in a timely, professional manner.
Provide clear communication on order status, timelines, and next steps.
Ensure a positive, solutions‑oriented customer experience at all times.
Sales Support
Assist customers with placing orders for print, signage, apparel, and promotional products.
Identify upsell opportunities and recommend additional products/services.
Support the sales team with estimates, order entry, and follow‑ups.
Help convert inbound inquiries into paying customers.
Order Processing & Administrative
Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems).
Coordinate with production team to ensure accurate job details and timelines.
Maintain organized job files and customer records.
Perform light administrative tasks to support daily operations.
Qualifications
1+ year of customer service or inside sales experience preferred.
Strong communication and interpersonal skills.
Highly organized with attention to detail.
Comfortable working in a fast‑paced environment.
Basic computer skills (email, data entry; CRM or order systems a plus).
Positive attitude and team‑oriented mindset.
Compensation & Growth
$18/hour base pay + commission opportunities.
Commission tied to sales performance and upselling.
Opportunity for growth into sales, estimating, or account management roles.
AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
#J-18808-Ljbffr