COUNTER SERVEREXPO HANCOCK
Hancock, Grand Rapids, MI, United States
Join Our Team! The Winchester, Hancock, Donkey Taqueria, and All In Catering make up this dynamic restaurant group.
All are conveniently located in the Uptown neighborhood on Wealthy Street. Food brings us together. Hospitality keeps us around. Authenticity and eclectic food and beverage innovation sets us apart. Our unique taste is paired with unparalleled customer service and a welcoming atmosphere.
Support Staff will have oversite of counter service, floor management, and expo operations during their shift.
Areas of Focus {including but not limited to}:
Provide extraordinary customer service during all volume styles of business
Handling take out orders and running food to guest tables
Bringing salesmanship opportunities to each guest interaction with counter service
Managing expo windows with a focus on food quality, ticket time management and accuracy
Being a "menu expert" and be able to educate guests on our bar and food menus effectively
Excelling with time management and steps of service
Assist with maintaining a clean and well-stocked areas during service, including prebussing
Setting up the restaurant for success on a daily basis
Requirements:
Strong organizational skills to manage the needs of the restaurant
Detailed oriented
Having a positive, welcoming and upbeat attitude
Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations
Communication skills to inspire and motivate consistency and excellence
Strong believe in professional and ethical approach to guest services
Reports To: General Manager Pay: $13.23/hr + Tips Hours: Part Time and Full Time
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
If you’re passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, we’d love to hear from you!
#J-18808-Ljbffr
All are conveniently located in the Uptown neighborhood on Wealthy Street. Food brings us together. Hospitality keeps us around. Authenticity and eclectic food and beverage innovation sets us apart. Our unique taste is paired with unparalleled customer service and a welcoming atmosphere.
Support Staff will have oversite of counter service, floor management, and expo operations during their shift.
Areas of Focus {including but not limited to}:
Provide extraordinary customer service during all volume styles of business
Handling take out orders and running food to guest tables
Bringing salesmanship opportunities to each guest interaction with counter service
Managing expo windows with a focus on food quality, ticket time management and accuracy
Being a "menu expert" and be able to educate guests on our bar and food menus effectively
Excelling with time management and steps of service
Assist with maintaining a clean and well-stocked areas during service, including prebussing
Setting up the restaurant for success on a daily basis
Requirements:
Strong organizational skills to manage the needs of the restaurant
Detailed oriented
Having a positive, welcoming and upbeat attitude
Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations
Communication skills to inspire and motivate consistency and excellence
Strong believe in professional and ethical approach to guest services
Reports To: General Manager Pay: $13.23/hr + Tips Hours: Part Time and Full Time
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
If you’re passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, we’d love to hear from you!
#J-18808-Ljbffr