Customer Service Representative
TEKsystems, Raleigh, NC, United States
Location: 100% Remote (Eligible states listed below)
Type: 4‑Month Contract-to-Hire
Industry: Healthcare / Durable Medical Equipment (DME)
About the Role We are actively hiring Customer Service Representatives to support our growing Durable Medical Equipment (DME) operations. This is a 100% remote opportunity ideal for quick learners who enjoy helping patients, navigating healthcare systems, and handling a high-volume inbound environment.
This role starts as a 4‑month contract with strong potential to convert to full‑time based on performance. AdaptHealth promotes from within—many leaders began their careers as CSRs.
Daily Responsibilities
Answer inbound calls and emails in a timely manner while meeting performance goals
Document all call interactions per established SOPs
Respond to inquiries related to medical products, services, retail locations, and general service information
Process orders, route calls appropriately, and follow up when needed
Review and verify documentation for accuracy and completeness
Complete insurance verifications, including eligibility, coverage, co‑insurance, and deductibles
Obtain pre‑authorizations and submit physician orders to insurance carriers as required
Navigate multiple EMR systems to access and enter patient and authorization data
Track and update authorization expiration dates
Communicate trends or issues with insurance carriers to Customer Service leadership
Verify insurance carriers in internal systems and request new carrier setup when necessary
Contact patients when documentation does not meet payer guidelines and provide next steps or alternative options
Handle escalated calls professionally and independently
Required Qualifications
1+ year of customer service experience (call center, retail, or restaurant experience accepted)
Experience working in an office or remote professional environment
Familiarity with Microsoft Office
Strong independent decision‑making skills
Ability to manage escalated customer situations calmly and professionally
Fast learner and quick thinker—this role involves complex DME and insurance processes
Preferred / Nice‑to‑Have Qualifications
Experience in a healthcare‑related role
Experience handling inbound calls
Experience in nursing homes, CNA roles, or medical settings
Knowledge of medical terminology
Previous exposure to Durable Medical Equipment (DME)
Work Environment
100% remote
Must have a quiet, dedicated desk space
Ability to work independently while collaborating virtually with team members and leadership
Eligible States for Employment Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia
Why Join Us?
Contract‑to‑hire opportunity with strong conversion potential
Clear career growth—many managers started in this role
Fully remote work environment
Meaningful work supporting patients and healthcare providers
Job Type & Location This is a Contract to Hire position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 10, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Type: 4‑Month Contract-to-Hire
Industry: Healthcare / Durable Medical Equipment (DME)
About the Role We are actively hiring Customer Service Representatives to support our growing Durable Medical Equipment (DME) operations. This is a 100% remote opportunity ideal for quick learners who enjoy helping patients, navigating healthcare systems, and handling a high-volume inbound environment.
This role starts as a 4‑month contract with strong potential to convert to full‑time based on performance. AdaptHealth promotes from within—many leaders began their careers as CSRs.
Daily Responsibilities
Answer inbound calls and emails in a timely manner while meeting performance goals
Document all call interactions per established SOPs
Respond to inquiries related to medical products, services, retail locations, and general service information
Process orders, route calls appropriately, and follow up when needed
Review and verify documentation for accuracy and completeness
Complete insurance verifications, including eligibility, coverage, co‑insurance, and deductibles
Obtain pre‑authorizations and submit physician orders to insurance carriers as required
Navigate multiple EMR systems to access and enter patient and authorization data
Track and update authorization expiration dates
Communicate trends or issues with insurance carriers to Customer Service leadership
Verify insurance carriers in internal systems and request new carrier setup when necessary
Contact patients when documentation does not meet payer guidelines and provide next steps or alternative options
Handle escalated calls professionally and independently
Required Qualifications
1+ year of customer service experience (call center, retail, or restaurant experience accepted)
Experience working in an office or remote professional environment
Familiarity with Microsoft Office
Strong independent decision‑making skills
Ability to manage escalated customer situations calmly and professionally
Fast learner and quick thinker—this role involves complex DME and insurance processes
Preferred / Nice‑to‑Have Qualifications
Experience in a healthcare‑related role
Experience handling inbound calls
Experience in nursing homes, CNA roles, or medical settings
Knowledge of medical terminology
Previous exposure to Durable Medical Equipment (DME)
Work Environment
100% remote
Must have a quiet, dedicated desk space
Ability to work independently while collaborating virtually with team members and leadership
Eligible States for Employment Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia
Why Join Us?
Contract‑to‑hire opportunity with strong conversion potential
Clear career growth—many managers started in this role
Fully remote work environment
Meaningful work supporting patients and healthcare providers
Job Type & Location This is a Contract to Hire position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 10, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr