SERVER - Sorella by Giada
Hollywood Casino Aurora, Aurora, IL, United States
Overview
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast paced. You’ll work with a diverse team driven by enthusiasm for helping people have more fun, and you’ll be supported in your career growth.
Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs to support financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with tenure.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Summary The Sorella by Giada Server
is responsible for delivering exceptional guest service in a high‑volume, upscale dining environment. This role ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests.
Responsibilities
Greet guests promptly and courteously upon arrival at assigned tables.
Present menus, explain daily specials, and make knowledgeable food and beverage recommendations.
Accurately input food and beverage orders into the POS system.
Deliver food and beverages in a timely and professional manner.
Monitor guest satisfaction and respond promptly to requests or concerns.
Process guest payments accurately (cash, credit, comps, rewards).
Maintain cleanliness and organization of the assigned section, side stations, and dining room.
Complete assigned opening, side work, and closing duties.
Follow all company service standards and steps of service.
Maintain proper food handling and sanitation standards.
Comply with all state and local alcohol service regulations.
Communicate effectively with kitchen and bar staff to ensure accuracy and timeliness.
Promote property events, promotions, and loyalty programs when appropriate.
Maintain a professional appearance in accordance with company standards.
Qualifications
High school diploma or GED required.
Previous serving experience in upscale or high‑volume restaurant preferred.
Strong knowledge of food, wine, and beverage service.
Ability to multitask in a fast‑paced environment.
Excellent communication and interpersonal skills.
Basic math skills for handling payments and making change.
Ability to stand and walk for extended periods.
Must be able to lift and carry trays up to 25 lbs.
Benefits We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with destinations across North America and online platforms. We are committed to values like diversity and sustainability for our community, team members, vendors, and the planet. Starting salary information is included below.
Salary Starting salary : Starting at $10.00 per hour, based on experience plus tips.
Additional information Equal Opportunity Employer
#J-18808-Ljbffr
Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is one component of our Total Rewards package, which includes wellness programs to support financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with tenure.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Summary The Sorella by Giada Server
is responsible for delivering exceptional guest service in a high‑volume, upscale dining environment. This role ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests.
Responsibilities
Greet guests promptly and courteously upon arrival at assigned tables.
Present menus, explain daily specials, and make knowledgeable food and beverage recommendations.
Accurately input food and beverage orders into the POS system.
Deliver food and beverages in a timely and professional manner.
Monitor guest satisfaction and respond promptly to requests or concerns.
Process guest payments accurately (cash, credit, comps, rewards).
Maintain cleanliness and organization of the assigned section, side stations, and dining room.
Complete assigned opening, side work, and closing duties.
Follow all company service standards and steps of service.
Maintain proper food handling and sanitation standards.
Comply with all state and local alcohol service regulations.
Communicate effectively with kitchen and bar staff to ensure accuracy and timeliness.
Promote property events, promotions, and loyalty programs when appropriate.
Maintain a professional appearance in accordance with company standards.
Qualifications
High school diploma or GED required.
Previous serving experience in upscale or high‑volume restaurant preferred.
Strong knowledge of food, wine, and beverage service.
Ability to multitask in a fast‑paced environment.
Excellent communication and interpersonal skills.
Basic math skills for handling payments and making change.
Ability to stand and walk for extended periods.
Must be able to lift and carry trays up to 25 lbs.
Benefits We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with destinations across North America and online platforms. We are committed to values like diversity and sustainability for our community, team members, vendors, and the planet. Starting salary information is included below.
Salary Starting salary : Starting at $10.00 per hour, based on experience plus tips.
Additional information Equal Opportunity Employer
#J-18808-Ljbffr