Branch Customer Service & Sales Rep - Charlotte Metro Area
The Auto Club Group, Charlotte, NC, United States
Job Type
Full time
Exempt/Non Exempt Hourly
Job Description Branch Customer Service and Sales Representative (Member Representative I). This position will promote AAA The Auto Club Group products and services, serve customers, and help generate revenue by improving member awareness.
Responsibilities
Provide sales and support services to members, including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Compensation Hourly wage of $19.00 – $21.00 with additional incentives and an annual bonus potential based on performance.
Benefits
Medical, dental and vision benefits.
401(k) Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, and rewards.
Required Qualifications Education
High School Diploma or equivalent.
Work Experience
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Successful candidates will possess
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Equal Opportunity Employer The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Additional Information Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Attendance and Background Check Regular and reliable attendance is essential for the function of this job. Every applicant offered employment will be required to consent to a background and drug screen.
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Exempt/Non Exempt Hourly
Job Description Branch Customer Service and Sales Representative (Member Representative I). This position will promote AAA The Auto Club Group products and services, serve customers, and help generate revenue by improving member awareness.
Responsibilities
Provide sales and support services to members, including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Compensation Hourly wage of $19.00 – $21.00 with additional incentives and an annual bonus potential based on performance.
Benefits
Medical, dental and vision benefits.
401(k) Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, and rewards.
Required Qualifications Education
High School Diploma or equivalent.
Work Experience
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Successful candidates will possess
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Equal Opportunity Employer The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Additional Information Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Attendance and Background Check Regular and reliable attendance is essential for the function of this job. Every applicant offered employment will be required to consent to a background and drug screen.
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