Order Fulfillment Specialist
Eastridge Workforce Solutions, Richmond, CA, United States
Created/Revised Date:
4/8/2026
Anticipated Closing Date:
5/8/2026
Job Title:
Order Fulfillment Specialist
Location:
Richmond, CA
Shift:
7:30am - 4:30pm
Pay Range: $29/hr - $35/hr
Employment Type: Full-Time, Direct Hire
FLSA Status:
Non-Exempt Schedule:
Monday - Friday (40 hours/ week) About the Role:
The Order Fulfillment Specialist oversees the full lifecycle of customer orders - from receipt through shipment - while driving seamless collaboration across the Logistics, Purchasing, and Operations teams to deliver an outstanding customer experience. Essential Duties and Responsibilities: Key Responsibilities Order Management & Execution
Process incoming customer purchase orders within 4 hours of receipt to support timely fulfillment Enter and manage orders across both customer DSS platforms and internal ERP systems Ensure 99% accuracy across all accounts and order processing activities Perform daily follow-ups on open items to maintain a 100% fill rate
Logistics & Shipment Coordination
Lead weekly container planning for ocean freight shipments Keep the shipment board up to date and confirm containers are pick-ready by required deadlines Coordinate product movement between storage and loading facilities to meet required delivery dates (RDD) Partner with the Logistics team to address transportation needs and resolve shipment issues
Communication & Stakeholder Management
Respond promptly to stakeholder requests, ensuring all commitments and deadlines are honored Leverage Asana to track order progress and streamline internal communication workflows
Problem Solving & Continuous Improvement
Draw on hands-on experience to resolve issues quickly and proactively recommend process improvements that enhance customer satisfaction
Team Support & Collaboration
Serve as backup support for fellow Account Managers when needed Champion cross-functional collaboration to drive productivity and reflect company values
Compliance & Policy Adherence
Consistently uphold company policies, departmental procedures, and all applicable regulatory requirements
Qualifications: Education & Experience
High school diploma or GED required; Bachelor's degree preferred 2+ years of relevant experience, or an equivalent combination of education and professional experience Proficiency in Microsoft Outlook and Word Basic to intermediate proficiency in Microsoft Excel Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Benefits: Medical, Dental, Vision 401k Paid Time Off
Disclaimer:
The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law.
Equal Opportunity Employer:
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy https://www.eastridge.com/privacy-policy, as well as
Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions
#IPROPLUS
4/8/2026
Anticipated Closing Date:
5/8/2026
Job Title:
Order Fulfillment Specialist
Location:
Richmond, CA
Shift:
7:30am - 4:30pm
Pay Range: $29/hr - $35/hr
Employment Type: Full-Time, Direct Hire
FLSA Status:
Non-Exempt Schedule:
Monday - Friday (40 hours/ week) About the Role:
The Order Fulfillment Specialist oversees the full lifecycle of customer orders - from receipt through shipment - while driving seamless collaboration across the Logistics, Purchasing, and Operations teams to deliver an outstanding customer experience. Essential Duties and Responsibilities: Key Responsibilities Order Management & Execution
Process incoming customer purchase orders within 4 hours of receipt to support timely fulfillment Enter and manage orders across both customer DSS platforms and internal ERP systems Ensure 99% accuracy across all accounts and order processing activities Perform daily follow-ups on open items to maintain a 100% fill rate
Logistics & Shipment Coordination
Lead weekly container planning for ocean freight shipments Keep the shipment board up to date and confirm containers are pick-ready by required deadlines Coordinate product movement between storage and loading facilities to meet required delivery dates (RDD) Partner with the Logistics team to address transportation needs and resolve shipment issues
Communication & Stakeholder Management
Respond promptly to stakeholder requests, ensuring all commitments and deadlines are honored Leverage Asana to track order progress and streamline internal communication workflows
Problem Solving & Continuous Improvement
Draw on hands-on experience to resolve issues quickly and proactively recommend process improvements that enhance customer satisfaction
Team Support & Collaboration
Serve as backup support for fellow Account Managers when needed Champion cross-functional collaboration to drive productivity and reflect company values
Compliance & Policy Adherence
Consistently uphold company policies, departmental procedures, and all applicable regulatory requirements
Qualifications: Education & Experience
High school diploma or GED required; Bachelor's degree preferred 2+ years of relevant experience, or an equivalent combination of education and professional experience Proficiency in Microsoft Outlook and Word Basic to intermediate proficiency in Microsoft Excel Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Benefits: Medical, Dental, Vision 401k Paid Time Off
Disclaimer:
The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law.
Equal Opportunity Employer:
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy https://www.eastridge.com/privacy-policy, as well as
Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions
#IPROPLUS