Bilingual Customer Service Rep (German)
TEKsystems, Tampa, FL, United States
Bilingual Service Success Advocate (German / English)
Location: 100% Remote within EST timezone (U.S.-based)
About the Role We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast‑growing, online mental health therapy platform. This role is highly customer‑focused and ideal for someone who is empathetic, detail‑oriented, and comfortable working in a high‑volume, digital support environment. You will primarily support users via email and chat, with some phone support, delivering a calm, empathic, and solutions‑oriented experience in every interaction.
Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200‑300 tickets/day).
Assist with subscription questions, billing issues, refunds, and financial aid requests.
Support account access needs including password resets and account setup.
Educate users on platform features, services, and best practices.
Required Qualifications
1–5 years of customer service experience, specifically responding to inquiries via email or chat.
Fluent in German and English.
Typing speed of 55+ words per minute.
Strong written and verbal communication skills.
Proven ability to meet performance metrics and productivity goals.
Tech‑savvy with the ability to learn and navigate multiple systems.
Highly empathetic with a passion for helping others.
Coachable, results‑oriented, and adaptable to change.
Experience in healthcare or health insurance preferred.
Work Schedule
Training: Mon‑Fri 8am - 5pm PST.
Regular schedule after 90 days: 5am - 3pm EST Tues‑Sat.
Job Type & Location This is a Contract position based out of Tampa, FL.
Pay and Benefits The pay range for this position is $20.00 - $23.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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About the Role We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast‑growing, online mental health therapy platform. This role is highly customer‑focused and ideal for someone who is empathetic, detail‑oriented, and comfortable working in a high‑volume, digital support environment. You will primarily support users via email and chat, with some phone support, delivering a calm, empathic, and solutions‑oriented experience in every interaction.
Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200‑300 tickets/day).
Assist with subscription questions, billing issues, refunds, and financial aid requests.
Support account access needs including password resets and account setup.
Educate users on platform features, services, and best practices.
Required Qualifications
1–5 years of customer service experience, specifically responding to inquiries via email or chat.
Fluent in German and English.
Typing speed of 55+ words per minute.
Strong written and verbal communication skills.
Proven ability to meet performance metrics and productivity goals.
Tech‑savvy with the ability to learn and navigate multiple systems.
Highly empathetic with a passion for helping others.
Coachable, results‑oriented, and adaptable to change.
Experience in healthcare or health insurance preferred.
Work Schedule
Training: Mon‑Fri 8am - 5pm PST.
Regular schedule after 90 days: 5am - 3pm EST Tues‑Sat.
Job Type & Location This is a Contract position based out of Tampa, FL.
Pay and Benefits The pay range for this position is $20.00 - $23.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr