Customer Relations Representative III
Canon U.S.A., Inc., New York, NY, United States
About the Role
Canon USA in Jamesburg, NJ is seeking a Customer Relations Representative III (Representative, Cust Rel III). The Customer Relations Representative III will answer phone calls and emails to generic department email box in a quality manner with a high degree of customer satisfaction. Investigate and resolve customer claims and inquiries including escalated issues. Answering non-routine questions that require deviation from standardized procedures. Investigate, analyze, and resolve complex customer service issues. Issues credits and refunds as needed and handles exceptional circumstances. May train more junior Customer Relations Representatives. Represents the organization to customers by providing information, responding to inquiries or troubleshooting.
The standard work schedule for this position is 11:00 a.m. to 7:00 p.m.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
- Responsible for answering non-routine questions that require deviation from standardized procedures - Investigate, analyze, and solve complex customer service, billing, technical, and other issues defined by the customer experience with Canon service and support - Requires extensive knowledge of the company's products and services - May train more junior Customer Relations Representatives - May focus on one critical account and assist sales team with analysis - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature - They work under minimal supervision, though decisions are made under the close supervision of managers
About You: The Skills & Expertise You Bring
- Typically requires general and/or vocational training plus 2 to 4 years of related experience - Excellent analytical, communication (verbal and written), and organizational skills - Knowledge of Canon's product lines and service policies and procedures - Experience with Google Applications - Ability to leverage technology to improve efficiency and accuracy
We are providing the anticipated rate for this role: $23.47 - $35.14 hourly
Company Overview
About our Company -#CUSA
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-HYBRID #LI-JZ1
Canon USA in Jamesburg, NJ is seeking a Customer Relations Representative III (Representative, Cust Rel III). The Customer Relations Representative III will answer phone calls and emails to generic department email box in a quality manner with a high degree of customer satisfaction. Investigate and resolve customer claims and inquiries including escalated issues. Answering non-routine questions that require deviation from standardized procedures. Investigate, analyze, and resolve complex customer service issues. Issues credits and refunds as needed and handles exceptional circumstances. May train more junior Customer Relations Representatives. Represents the organization to customers by providing information, responding to inquiries or troubleshooting.
The standard work schedule for this position is 11:00 a.m. to 7:00 p.m.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
- Responsible for answering non-routine questions that require deviation from standardized procedures - Investigate, analyze, and solve complex customer service, billing, technical, and other issues defined by the customer experience with Canon service and support - Requires extensive knowledge of the company's products and services - May train more junior Customer Relations Representatives - May focus on one critical account and assist sales team with analysis - Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems - Typically reports to a Supervisor or Manager - Level III employees have a full understanding of the job role and can apply their well-developed skill set to a range of tasks, some of which are difficult in nature - They work under minimal supervision, though decisions are made under the close supervision of managers
About You: The Skills & Expertise You Bring
- Typically requires general and/or vocational training plus 2 to 4 years of related experience - Excellent analytical, communication (verbal and written), and organizational skills - Knowledge of Canon's product lines and service policies and procedures - Experience with Google Applications - Ability to leverage technology to improve efficiency and accuracy
We are providing the anticipated rate for this role: $23.47 - $35.14 hourly
Company Overview
About our Company -#CUSA
Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-HYBRID #LI-JZ1