V2S Advanced_French version
Luxottica, Minnetonka, MN, United States
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
The Service Technician – Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.
MAJOR DUTIES AND RESPONSIBILITIES
Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
Train clients on how to use the equipment
Rebuild used equipment for resale
Identify and manage the level of spare parts required to repair the equipment
Verify and label standard exchange spare parts to be returned to the head office
Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
Register all cases as work order cases and report travel schedule
Update the database after each service call and produce a weekly report of repairs and trips made
Prepare equipment for demonstrations at clients’ business sites and optical shows
Visit existing clients for periodic follow-upsParticipate to optical trade shows occasionally
BASIC QUALIFICATIONS
College degree in electromechanical or electronics (optical knowledge is an asset)
Minimum of 2 years of experience in technical services
Network and IT knowledge
Good communication skills, both oral and written
Valid driving license in the province of employment/location
Able to lift up to 35 kg (75 pounds)
Flexibility for working hours on the road
Frequent travelling required with some overnight stays
PREFERRED QUALIFICATIONS Pay Range: 1.00 -cust_50thpercentile]]
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
The Service Technician – Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.
MAJOR DUTIES AND RESPONSIBILITIES
Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
Train clients on how to use the equipment
Rebuild used equipment for resale
Identify and manage the level of spare parts required to repair the equipment
Verify and label standard exchange spare parts to be returned to the head office
Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
Register all cases as work order cases and report travel schedule
Update the database after each service call and produce a weekly report of repairs and trips made
Prepare equipment for demonstrations at clients’ business sites and optical shows
Visit existing clients for periodic follow-upsParticipate to optical trade shows occasionally
BASIC QUALIFICATIONS
College degree in electromechanical or electronics (optical knowledge is an asset)
Minimum of 2 years of experience in technical services
Network and IT knowledge
Good communication skills, both oral and written
Valid driving license in the province of employment/location
Able to lift up to 35 kg (75 pounds)
Flexibility for working hours on the road
Frequent travelling required with some overnight stays
PREFERRED QUALIFICATIONS Pay Range: 1.00 -cust_50thpercentile]]
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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