Senior Real Estate Servicing Specialist (Cash T&I Default Support)
FourLeaf Federal Credit Union, Baltimore, MD, United States
Senior Real Estate Servicing Specialist (Cash T&I Default Support)
The Senior RES Specialist (Cash T&I Default Support) is the primary point of contact for internal and external customers requiring support with real estate loan servicing functions. The role ensures accurate and timely handling of escalations, documentation requests and coordination with internal teams and external partners, while maintaining strong compliance and service standards. Core contributions include managing the Real Estate Oversight email inbox by responding promptly and accurately to escalated inquiries and documenting all actions in Member Connect and/or Cenlar Case Management. Contact members directly when appropriate. Resolve complex loan servicing issues using strong analytical skills, sound risk judgement and knowledge of regulatory and investor guidelines. Perform routine audits of subservice activities, including escrow disbursements, billing statements and suspense account activity and report findings and trends to the RE Oversight Team. Identify and recommend process improvements through root cause analysis and collaboration with internal partners to enhance efficiency and experience. Process daily branch payments, daily draw wires, Fixed Rate Loan Option (FRLO) requests and monitor the Escrow Refunds Payable GL to ensure timely clearing within 2 business days. Support additional tasks assigned by management to enhance team operations and adaptability. Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals. Assets you will bring include a high school diploma or GED required, minimum of 3-5 years customer service experience in a banking or lending setting, notary license or willingness to obtain, and computer skills in Microsoft Office & Adobe. The estimated salary for this role is $25.00 - $30.00 per hour. FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus. In addition to our comprehensive benefits, we invest in employee connection and well-being through competitive 401(k), tuition and fitness reimbursement programs, flexible work options, volunteer opportunities, executive "Water Cooler Chats", clubs, sports, and social events, and food truck daysand more! FourLeaf Federal Credit Union has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals. We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024. As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Senior RES Specialist (Cash T&I Default Support) is the primary point of contact for internal and external customers requiring support with real estate loan servicing functions. The role ensures accurate and timely handling of escalations, documentation requests and coordination with internal teams and external partners, while maintaining strong compliance and service standards. Core contributions include managing the Real Estate Oversight email inbox by responding promptly and accurately to escalated inquiries and documenting all actions in Member Connect and/or Cenlar Case Management. Contact members directly when appropriate. Resolve complex loan servicing issues using strong analytical skills, sound risk judgement and knowledge of regulatory and investor guidelines. Perform routine audits of subservice activities, including escrow disbursements, billing statements and suspense account activity and report findings and trends to the RE Oversight Team. Identify and recommend process improvements through root cause analysis and collaboration with internal partners to enhance efficiency and experience. Process daily branch payments, daily draw wires, Fixed Rate Loan Option (FRLO) requests and monitor the Escrow Refunds Payable GL to ensure timely clearing within 2 business days. Support additional tasks assigned by management to enhance team operations and adaptability. Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals. Assets you will bring include a high school diploma or GED required, minimum of 3-5 years customer service experience in a banking or lending setting, notary license or willingness to obtain, and computer skills in Microsoft Office & Adobe. The estimated salary for this role is $25.00 - $30.00 per hour. FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus. In addition to our comprehensive benefits, we invest in employee connection and well-being through competitive 401(k), tuition and fitness reimbursement programs, flexible work options, volunteer opportunities, executive "Water Cooler Chats", clubs, sports, and social events, and food truck daysand more! FourLeaf Federal Credit Union has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals. We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024. As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.