Collections Specialist
Calculated Hire, Atlanta, GA, United States
Manage a portfolio of commercial (B2B) accounts for The Home Depot, and serve as the primary point of contact for customers with past‑due balances. The goal of this assignment is to recover outstanding revenue while maintaining strong relationships with professional trade partners.
About the Role You will manage the full delinquency lifecycle, including customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when necessary. This role will be Remote, with the preference of being in the Atlanta, GA for future opportunities within the company.
Responsibilities
Conduct high‑volume outbound calls and emails to customers with past‑due balances.
Negotiate payment terms and secure commitments.
Follow up to ensure agreed payments are received.
Research and resolve billing discrepancies impacting payment.
Address missing purchase orders (POs) and proof‑of‑delivery (POD) issues.
Coordinate with internal teams to remove payment barriers.
Review aging reports to identify high‑risk accounts.
Recommend and implement appropriate collection actions.
Place accounts on credit hold per policy and notify Sales of status changes.
Identify accounts that have exhausted internal collection efforts.
Track job‑specific lien deadlines and requirements.
Collect and organize documentation for preliminary notices or lien filings.
Prepare complete credit files for referral to agencies or legal counsel.
Documentation
Maintain accurate, timely, and legally defensible collection notes.
Ensure all activity is properly recorded in ERP and credit systems.
Qualifications 2+ years in
B2B collections / AR / credit
Managed a
portfolio of accounts
Worked with
aging reports (30/60/90+)
High‑volume outbound calling/email
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on business needs, job requirements, and individual qualifications.
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About the Role You will manage the full delinquency lifecycle, including customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when necessary. This role will be Remote, with the preference of being in the Atlanta, GA for future opportunities within the company.
Responsibilities
Conduct high‑volume outbound calls and emails to customers with past‑due balances.
Negotiate payment terms and secure commitments.
Follow up to ensure agreed payments are received.
Research and resolve billing discrepancies impacting payment.
Address missing purchase orders (POs) and proof‑of‑delivery (POD) issues.
Coordinate with internal teams to remove payment barriers.
Review aging reports to identify high‑risk accounts.
Recommend and implement appropriate collection actions.
Place accounts on credit hold per policy and notify Sales of status changes.
Identify accounts that have exhausted internal collection efforts.
Track job‑specific lien deadlines and requirements.
Collect and organize documentation for preliminary notices or lien filings.
Prepare complete credit files for referral to agencies or legal counsel.
Documentation
Maintain accurate, timely, and legally defensible collection notes.
Ensure all activity is properly recorded in ERP and credit systems.
Qualifications 2+ years in
B2B collections / AR / credit
Managed a
portfolio of accounts
Worked with
aging reports (30/60/90+)
High‑volume outbound calling/email
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on business needs, job requirements, and individual qualifications.
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