Digital Content Associate, Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Job Responsibilities The primary responsibility is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs. Work with headsets, performing quality checks on Music Tracks/Albums. Continuously adapt to business priorities, learn the features of multiple tools and systems used by the team, and follow SOPs to identify and report errors in the content. Understand and monitor basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA, and adhere to business expectations. Be measured on compliance with these metrics, SLA requirements, QA guidelines, Team goals, and the ability to ideate and drive process improvements for closure. Pay close attention to minute details, and demonstrate good communication, writing skills, and a professional demeanor. Proactively raise issues or alarms to the manager or stakeholders that may impact core deliverables or operations. Daily Life As a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high‑quality digital content to our listeners. With a passion for music as your driving force, you’ll start by donning your headset and immersing yourself in the world of music tracks and albums. About the Team At Amazon Music, our team is dedicated to revolutionizing the way fans, artists, and creators connect through immersive audio entertainment experiences. With a passion for music and a commitment to excellence, we collaborate tirelessly to deliver high‑quality digital content that resonates with audiences worldwide. Basic Qualifications Bachelor’s degree or equivalent Working knowledge of Basic MS Office products and applications Good English language proficiency: verbal, writing, reading and comprehension Preferred Qualifications Knowledge of Excel at an advanced levelGood at data analysis and troubleshooting issues related to content editing Familiarity with Amazon Music and its competitors Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr