Marketing Specialist I

Summary ***THIS ROLE REQUIRES INSIDE SALES EXPERIENCE, AS LISTED BELOW*** Hours: Mon-Fri, 8am-5pm This is a 100% onsite position. Remote is not an option. Temp to hire after about 6 months. Training period will involve learning Encon's products Will be qualifying leads generated from marketing, following up on leads, and working in the CRM. Will require fast response times. Requires previous experience in an outbound call center or a related sales position. Sales experience in a B2B setting preferred. Heavy email and phone work required. Must have excellent communication skills. Must be able to talk with customers and team members. Familiarity with a CRM is required, such as Epicor (Kinetic), Salesforce, HubSpot, Zoho, MS Dynamics, etc. MS Office experience required (Excel and Outlook) Interview process: video call + in person interview Roles & Responsibilities Position Summary Responsible for developing new leads, managing incoming marketing leads, communicating with the sales team and customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets through digital and phone communication methods. Essential Duties And Responsibilities Maintain Customer Relationship Manager (CRM) daily reports and updates. Generates revenue by actively pursuing all incoming lead sources, soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations. Manages new orders and inquiries by answering telephone, fax, and e-mail inquiries and verifying and entering information. Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock‑outs and delivery time periods Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Maintains communication regarding open leads by reporting and tracking progress to accommodate sales forecasting. Maintains and improves quality of the inside sales process by following standards and recommending improved policies and procedures. Updates job knowledge by studying new product descriptions and participating in educational opportunities. Accomplishes department and organization goals by facilitating the needs of the inside sales position and being open to different requests to support other areas of the company. Minimum Qualifications Degree preferred not required. 3-5 years of industry sales experience preferred. Previous experience in an outbound call center or a related sales position. Proficiency in Microsoft Office and operating systems such as Epicor. Excellent communication skills, both verbal and written. Good organizational skills and the ability to multitask. Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills. Ability to meet quality and efficiency standards. Requirements Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Project Management - This individual must have acute organizational skills and high attention to details. Interpersonal Skills - Focuses on solving conflict to maintain interworking relationships; Maintains confidentiality. Oral Communication - Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret data. Teamwork - balances team and individual responsibilities; contributes to building a positive team spirit; supports the team efforts to succeed. Cost Consciousness - develops and implements cost saving measures; conserves organizational resources. Planning/Organizing - prioritizes and plans work activities; uses time efficiently. Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality. Adaptability - adapts to changes in the work environment; Manages competing demands. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; keeps commitments; commits to long hours of work when necessary to reach goals as a salaried employee. Work Environment: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) Required Skills CSR Sales #J-18808-Ljbffr