Social Media Advisor

Social Media Engagement Specialist New York NY | Onsite role 12+ months contract - convert to permanent. Pay range: $29 - $31/hr on W2 Our Fortune 500 client (One of the world's largest cosmetics companies) in New York NY is looking for hardworking, motivated talent to join their innovative team. Are you a Social Media Engagement Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today! Job Description Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely and quick manner (TikTok, Facebook, Instagram, Twitter) Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices Follow Brand and Care provided social FAQ documents for launches and key social moments Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer in the brand guidelines. Recognizes and recommends new ways to influence consumers in their purchase decisions Alert critical customer complaints to internal Care and Brand teams and assist with problem solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools and best practices Live in the social ecosystem, stay on top of emerging trends in the landscape responsiveness Maintain 100% reply rate and established response time goals across social channels Maintain consumer satisfaction and sentiment scores as established by the group Monitor personal social KPIs using Sprinklr Offers schedule flexibility to support the needs of the business which may include weekends Meets established quality standards in all contacts across all channels Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. LE CARE TECHNOLOGY SUITE Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications Bachelors Degree 1-2 years social media engagement experience Customer Service experience desired Customer-obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which may include weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel. Are you interested? Please click apply button! If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest. #J-18808-Ljbffr