Personal Lines Account Manager

About the Role We're looking for a Personal Lines professional to service, retain, and grow a book of personal insurance clients. You’ll handle day‑to‑day service needs, guide customers through coverage decisions, and ensure a smooth, positive experience at every touchpoint. This position is onsite. Responsibilities Conduct annual protection reviews and recommend coverage updates. Support clients through the claims process and coordinate with carriers. Manage policy changes, renewals, and endorsements accurately. Address cancellation inquiries and help retain clients through problem‑solving and clear communication. Maintain clean, up‑to‑date client records and prepare required documents (ID cards, certificates, schedules, etc.). Provide general customer support—including phone coverage, mail handling, and documentation duties. Stay current on products, carrier updates, and licensing/CE requirements. Qualifications 3+ years of personal lines agency or brokerage experience. Personal lines license. Strong customer service, communication, and follow‑through. Ability to handle complex or stressful situations calmly and professionally. Solid understanding of billing impacts and policy transactions. Professional phone etiquette and strong attention to detail. Benefits The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Diversity & Inclusion Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. Equal Opportunity Employer Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. #J-18808-Ljbffr