Key Holder
Itoya Topdrawer Corp., Berkeley, CA, United States
Topdrawer designs tools for the impossibly creative.
Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct‑to‑consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in‑store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Key Holder – Role Overview As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day‑to‑day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you’re sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.
Key Responsibilities Customer Experience & Community
Deliver a welcoming, educational, and personalized customer experience
Model Topdrawer’s values in every interaction, from storytelling to service follow‑up
Support the store team in building lasting relationships with customers and local partners
Team Support & Leadership
Lead by example on the sales floor and during peak periods
Assist in onboarding and mentoring new team members
Maintain a positive, inclusive, and collaborative team environment
Store Operations & Merchandising
Perform opening and closing procedures with a high level of responsibility
Assist with inventory receiving, restocking, and visual merchandising
Uphold visual standards that reflect Topdrawer’s curated and elegant assortment
Sales & Business Support
Contribute to achieving daily sales, conversion rate goals, and AOV goals
Support in monitoring store performance and identifying ways to improve
Help maintain store standards in cleanliness, presentation, and customer care
Stay informed on product knowledge and promotions
You Are
A thoughtful, hands‑on leader with 2+ years of retail management experience
Passionate about sustainability, creativity, and intentional living
Detail‑oriented and operationally strong, with a deep appreciation for beautiful, functional tools
Warm, dependable, and energized by building lasting customer relationships
Naturally curious and committed to continuous learning and improvement
Experienced or interested in visual merchandising and product storytelling
Why Join Topdrawer? Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.
Benefits – Part‑Time
Part‑time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
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Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct‑to‑consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in‑store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Key Holder – Role Overview As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day‑to‑day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you’re sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.
Key Responsibilities Customer Experience & Community
Deliver a welcoming, educational, and personalized customer experience
Model Topdrawer’s values in every interaction, from storytelling to service follow‑up
Support the store team in building lasting relationships with customers and local partners
Team Support & Leadership
Lead by example on the sales floor and during peak periods
Assist in onboarding and mentoring new team members
Maintain a positive, inclusive, and collaborative team environment
Store Operations & Merchandising
Perform opening and closing procedures with a high level of responsibility
Assist with inventory receiving, restocking, and visual merchandising
Uphold visual standards that reflect Topdrawer’s curated and elegant assortment
Sales & Business Support
Contribute to achieving daily sales, conversion rate goals, and AOV goals
Support in monitoring store performance and identifying ways to improve
Help maintain store standards in cleanliness, presentation, and customer care
Stay informed on product knowledge and promotions
You Are
A thoughtful, hands‑on leader with 2+ years of retail management experience
Passionate about sustainability, creativity, and intentional living
Detail‑oriented and operationally strong, with a deep appreciation for beautiful, functional tools
Warm, dependable, and energized by building lasting customer relationships
Naturally curious and committed to continuous learning and improvement
Experienced or interested in visual merchandising and product storytelling
Why Join Topdrawer? Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.
Benefits – Part‑Time
Part‑time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
#J-18808-Ljbffr