Sales Associate
Itoya Topdrawer Corp., San Francisco, CA, United States
Topdrawer designs tools for the impossibly creative.
Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct‑to‑consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in‑store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Sales Associate – Role Overview As a Sales Associate at Topdrawer, you are the face of our brand—welcoming customers, sharing product stories, and helping people find tools that inspire creativity and intentional living. You create an inviting, thoughtful experience through exceptional service, deep product knowledge, and a genuine passion for design. Whether guiding someone through our notebook collection or helping them discover a new creative ritual, you bring Topdrawer’s philosophy of quiet design to life.
Key Responsibilities – Customer Experience & Community
Deliver a warm, educational, and personalized customer experience
Share product stories and rituals that reflect Topdrawer’s values
Foster a welcoming and inspiring environment for customers and teammates
Team Support
Collaborate with peers and leadership to create a high‑performing team culture
Support onboarding of new hires by modeling service standards
Contribute to a positive, inclusive, and respectful workplace
Store Operations & Merchandising
Assist with day‑to‑day operations including restocking, visual displays, and store upkeep
Present merchandise in a way that highlights craftsmanship and design
Support product launches and seasonal refreshes
Sales & Business Support
Meet or exceed personal and store‑level sales goals
Stay informed on product knowledge and promotions
Uphold standards in service, presentation, and accuracy at the point of sale
You Are
Enthusiastic about creativity, craftsmanship, and meaningful products
Friendly, dependable, and energized by connecting with people
Curious and coachable, with a desire to grow your skills and contribute to the team
Detail‑oriented with a natural sense of style and storytelling
Excited to be part of a mission‑driven brand focused on intentional living and lasting quality
Why Join Topdrawer? Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, insight, and curiosity matter.
Benefits – Part‑Time
Part‑time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Additional Information Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.
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Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct‑to‑consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in‑store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Sales Associate – Role Overview As a Sales Associate at Topdrawer, you are the face of our brand—welcoming customers, sharing product stories, and helping people find tools that inspire creativity and intentional living. You create an inviting, thoughtful experience through exceptional service, deep product knowledge, and a genuine passion for design. Whether guiding someone through our notebook collection or helping them discover a new creative ritual, you bring Topdrawer’s philosophy of quiet design to life.
Key Responsibilities – Customer Experience & Community
Deliver a warm, educational, and personalized customer experience
Share product stories and rituals that reflect Topdrawer’s values
Foster a welcoming and inspiring environment for customers and teammates
Team Support
Collaborate with peers and leadership to create a high‑performing team culture
Support onboarding of new hires by modeling service standards
Contribute to a positive, inclusive, and respectful workplace
Store Operations & Merchandising
Assist with day‑to‑day operations including restocking, visual displays, and store upkeep
Present merchandise in a way that highlights craftsmanship and design
Support product launches and seasonal refreshes
Sales & Business Support
Meet or exceed personal and store‑level sales goals
Stay informed on product knowledge and promotions
Uphold standards in service, presentation, and accuracy at the point of sale
You Are
Enthusiastic about creativity, craftsmanship, and meaningful products
Friendly, dependable, and energized by connecting with people
Curious and coachable, with a desire to grow your skills and contribute to the team
Detail‑oriented with a natural sense of style and storytelling
Excited to be part of a mission‑driven brand focused on intentional living and lasting quality
Why Join Topdrawer? Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, insight, and curiosity matter.
Benefits – Part‑Time
Part‑time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Additional Information Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.
#J-18808-Ljbffr