Retail Sales Associate - 3720
FirstCash, Phoenix, AZ, United States
Description
We are looking for a Full‑Time Retail Sales Associate to join our team. Pay ranges from $15.25 to $18.00 per hour, plus an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of your hourly rate.
Perks and Benefits
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
Earned Wage Access* program available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
Unlimited commission above your hourly base rate.
Vacation: One week of paid vacation after six months of full‑time service; an additional week after one year of service; two weeks on each anniversary thereafter (*if applicable).
Sick/Personal: 8 hours after six months, 16 hours each subsequent year (years 2–5), 24 hours after five years, adjusted to state/local requirements.
Employee discounts available from the first day of active employment.
Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
Auto‑enrollment in the FirstCash 401k program after six months of employment.
Access to the FirstCash Pet Insurance program.
Position Summary We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Associate partners with the entire staff to ensure customer service on both lending and retail sides of the business. They greet, engage, and assist customers in a positive and professional manner to process sales, loans, and other transactions. Associates work with jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).
Responsibilities of a Full‑Time Pawnbroker / Retail Sales Associate
Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Keeps the sales floor clean, stocked, and maintains merchandise displays.
Performs sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
Handles all cash and negotiable items following company policies and regulatory requirements.
Answers incoming calls per company standards.
Effectively communicates the legal aspects of pawn and buy transactions to customers.
Communicates effectively with coworkers and managers, displaying respect.
Partners with all employees to create a positive customer experience.
Successfully completes assigned training.
Other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
Ability to work with firearms and become firearms certified.
May be asked to assist customers outside the building or retrieve products from external storage.
Minimum age 18 years.
High School Diploma, GED, or equivalent.
Strong desire to work with people and be team‑oriented.
Ability to multitask in a fast‑paced environment.
Proficient in basic math calculations.
Cash handling experience preferred.
Ability to work in multiple locations as business needs dictate.
Must work a flexible retail schedule, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants receive more details during the interview process.
Important Information Applicants confirm their opt‑in to receive additional phone, text, and email communications from the FirstCash Talent Acquisition Team. All communications comply with privacy policies.
Legal Employees will agree to a binding arbitration agreement to resolve disputes.
FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash provides reasonable accommodations for qualified individuals with disabilities.
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Perks and Benefits
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
Earned Wage Access* program available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
Unlimited commission above your hourly base rate.
Vacation: One week of paid vacation after six months of full‑time service; an additional week after one year of service; two weeks on each anniversary thereafter (*if applicable).
Sick/Personal: 8 hours after six months, 16 hours each subsequent year (years 2–5), 24 hours after five years, adjusted to state/local requirements.
Employee discounts available from the first day of active employment.
Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
Auto‑enrollment in the FirstCash 401k program after six months of employment.
Access to the FirstCash Pet Insurance program.
Position Summary We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Associate partners with the entire staff to ensure customer service on both lending and retail sides of the business. They greet, engage, and assist customers in a positive and professional manner to process sales, loans, and other transactions. Associates work with jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).
Responsibilities of a Full‑Time Pawnbroker / Retail Sales Associate
Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Keeps the sales floor clean, stocked, and maintains merchandise displays.
Performs sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
Handles all cash and negotiable items following company policies and regulatory requirements.
Answers incoming calls per company standards.
Effectively communicates the legal aspects of pawn and buy transactions to customers.
Communicates effectively with coworkers and managers, displaying respect.
Partners with all employees to create a positive customer experience.
Successfully completes assigned training.
Other related duties as assigned.
Minimum Requirements & Qualifications
Willing and able to lift/carry up to 50 pounds.
Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
Ability to work with firearms and become firearms certified.
May be asked to assist customers outside the building or retrieve products from external storage.
Minimum age 18 years.
High School Diploma, GED, or equivalent.
Strong desire to work with people and be team‑oriented.
Ability to multitask in a fast‑paced environment.
Proficient in basic math calculations.
Cash handling experience preferred.
Ability to work in multiple locations as business needs dictate.
Must work a flexible retail schedule, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants receive more details during the interview process.
Important Information Applicants confirm their opt‑in to receive additional phone, text, and email communications from the FirstCash Talent Acquisition Team. All communications comply with privacy policies.
Legal Employees will agree to a binding arbitration agreement to resolve disputes.
FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash provides reasonable accommodations for qualified individuals with disabilities.
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