Service BDC Representative

Overview Service BDC Representative at Mercedes-Benz of Huntington. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying customers of vehicle recalls and overdue service.

Benefits

Medical and Dental

401(k) Plan

Growth opportunities

PTO and Paid holidays

Career Development

Responsibilities

Make outbound and receive inbound customer calls and establish follow-ups with service appointments

Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates

Follow up with leads that are not ready to make an appointment or no-shows

Utilize dealership-specific service-related software

Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues

Be friendly, professional, courteous, and efficient when working with all customers and employees

Requirements

Previous roles based on strong customer service experience

Dealership experience is helpful

Must have strong computer skills

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Schedule is full-time and does include Saturdays.

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