Service BDC Representative
'Domstad aan Zee, Trekhaak gezocht', Huntington, NY, United States
Service BDC Representative
At Mercedes-Benz of Huntington, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Mercedes-Benz of Huntington is the perfect career choice.
In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying customers of vehicle recalls and overdue service.
Job Type Full-time
Benefits
Medical and Dental
401(k) Plan
Growth opportunities
PTO and Paid holidays
Career Development
Responsibilities
Make outbound and receive inbound customer calls and establish follows-up with service appointments
Respond quickly to the Internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
Follow up with leads that are not ready to make an appointment or no-shows
Utilize dealership‑specific service‑related software
Make schedule vehicle service appointments for customers and answer questions regarding vehicle service‑related issues
Be friendly, professional, courteous, and efficient when working with all customers and employees
Requirements
Previous roles based on strong customer service experience
Dealership experience is helpful
Must have strong computer skills
Schedule is full-time and does include Saturdays.
Salary Description $19-$20/hr.
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In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying customers of vehicle recalls and overdue service.
Job Type Full-time
Benefits
Medical and Dental
401(k) Plan
Growth opportunities
PTO and Paid holidays
Career Development
Responsibilities
Make outbound and receive inbound customer calls and establish follows-up with service appointments
Respond quickly to the Internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
Follow up with leads that are not ready to make an appointment or no-shows
Utilize dealership‑specific service‑related software
Make schedule vehicle service appointments for customers and answer questions regarding vehicle service‑related issues
Be friendly, professional, courteous, and efficient when working with all customers and employees
Requirements
Previous roles based on strong customer service experience
Dealership experience is helpful
Must have strong computer skills
Schedule is full-time and does include Saturdays.
Salary Description $19-$20/hr.
#J-18808-Ljbffr