Counter Sales Associate
Northeastern Supply, Easton, MD, United States
Summary
The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk‑in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.
Job Title Counter Sales Associate
Reports To Branch Manager
Location Branch
Pay Range $17.50 to $26.50 per hour
Essential Duties And Responsibilities
Pulling, filling, packing and setting up orders for delivery or pickup
Maintain the ability to determine the status of an order at any given time
Follow any special instructions pertaining to an individual order
Receive shipments, log into inventory, maintain inventory through audits
Process returns accurately
Service customers at the counter by taking orders and entering them into the system accurately; giving priority to regular accounts
Use electronic and published catalogs to provide product, pricing, and availability information to customers
Follow company pricing and credit guidelines
Solve or finds someone to quickly solve customers’ problems
Retrieve orders from warehouse quickly and accurately
Maintain proficiency in computerized systems and other technologies as required
Advises and actively upsells customers on complimentary products beyond the original order
Sells and promotes the items and products that we stock. provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands
Understands and explains how the company differentiates from our direct and indirect competition
Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes
Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service/sales
Builds and maintains customer relationships
Meets and greets all customers at point of sale with service, respect, and knowledge.
Adds value to customer and internal interactions by understanding customer business models
Recognizes different customer types within the supply chain and adjusts approach with each for optimal results
Demonstrates active listening skills to add value to customer and internal interactions
Conducts themselves in an acceptable and polite fashion in the workplace to both customers and coworkers
Keeps and maintains a neat counter area and product displays
Learns and demonstrates ability to organize electronic and paper-based information
Learns and uses organizational resources and escalation processes for issue resolution
Respects and appropriately uses the internal chain of command
Establishes team relationships for improved job effectiveness
Demonstrates comprehensive company product knowledge; able to articulate competitive advantage
Demonstrates comprehensive industry knowledge and can apply it to enhance decision‑making effectiveness
Assumes responsibility for team outcomes
Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team
Identifies buying habit changes and relays that information to appropriate people within the organization
Learns and demonstrates competence in features and functionality of all product lines
Demonstrates appropriate application of all product offerings and solutions in customer environments
Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors
Conveys accurate messages, ideas, and decisions through clear verbal and written communication
Maintains professional appearance according to the employee handbook
Attends and participates in all meetings and events necessary for team success
Identifies and diagnoses the root of problems and takes uses strategic steps to solve or prevent new or recurring problems
Follows procedures. Accurately and carefully follows established procedures for completing work tasks
Ensures high‑quality output. Oversees personal processes, tasks, and work products to ensure freedom from errors, omissions, or defects
Takes action. Initiates action to correct quality problems and notifies others of quality issues as appropriate.
Adheres to the rules and regulations as set forth in the Employee Handbook
Other duties as assigned
Qualifications
Willingness to learn
Product/applications experience preferred. Wholesale distribution experience preferred.
Must be able to lift up to 75lbs. Must be able to stand on your feet up to 8hrs daily
Frequent stooping, squatting, stretching, bending and lifting are required to reach inventory items
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Available Benefits You will be eligible to participate in the Company’s benefits program on first of the month after 45 days of employment. This includes medical, dental, vision, short term disability, long term disability, life insurance, Flexible Spending Account (FSA) and 401(k) Plan. The medical, dental, and vision plans are offered for employees and their families.
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Job Title Counter Sales Associate
Reports To Branch Manager
Location Branch
Pay Range $17.50 to $26.50 per hour
Essential Duties And Responsibilities
Pulling, filling, packing and setting up orders for delivery or pickup
Maintain the ability to determine the status of an order at any given time
Follow any special instructions pertaining to an individual order
Receive shipments, log into inventory, maintain inventory through audits
Process returns accurately
Service customers at the counter by taking orders and entering them into the system accurately; giving priority to regular accounts
Use electronic and published catalogs to provide product, pricing, and availability information to customers
Follow company pricing and credit guidelines
Solve or finds someone to quickly solve customers’ problems
Retrieve orders from warehouse quickly and accurately
Maintain proficiency in computerized systems and other technologies as required
Advises and actively upsells customers on complimentary products beyond the original order
Sells and promotes the items and products that we stock. provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands
Understands and explains how the company differentiates from our direct and indirect competition
Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes
Analyzes customer’s current and future needs to quickly determine if they can be helped at the Counter or if they need to be passed to the next level of customer service/sales
Builds and maintains customer relationships
Meets and greets all customers at point of sale with service, respect, and knowledge.
Adds value to customer and internal interactions by understanding customer business models
Recognizes different customer types within the supply chain and adjusts approach with each for optimal results
Demonstrates active listening skills to add value to customer and internal interactions
Conducts themselves in an acceptable and polite fashion in the workplace to both customers and coworkers
Keeps and maintains a neat counter area and product displays
Learns and demonstrates ability to organize electronic and paper-based information
Learns and uses organizational resources and escalation processes for issue resolution
Respects and appropriately uses the internal chain of command
Establishes team relationships for improved job effectiveness
Demonstrates comprehensive company product knowledge; able to articulate competitive advantage
Demonstrates comprehensive industry knowledge and can apply it to enhance decision‑making effectiveness
Assumes responsibility for team outcomes
Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team
Identifies buying habit changes and relays that information to appropriate people within the organization
Learns and demonstrates competence in features and functionality of all product lines
Demonstrates appropriate application of all product offerings and solutions in customer environments
Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors
Conveys accurate messages, ideas, and decisions through clear verbal and written communication
Maintains professional appearance according to the employee handbook
Attends and participates in all meetings and events necessary for team success
Identifies and diagnoses the root of problems and takes uses strategic steps to solve or prevent new or recurring problems
Follows procedures. Accurately and carefully follows established procedures for completing work tasks
Ensures high‑quality output. Oversees personal processes, tasks, and work products to ensure freedom from errors, omissions, or defects
Takes action. Initiates action to correct quality problems and notifies others of quality issues as appropriate.
Adheres to the rules and regulations as set forth in the Employee Handbook
Other duties as assigned
Qualifications
Willingness to learn
Product/applications experience preferred. Wholesale distribution experience preferred.
Must be able to lift up to 75lbs. Must be able to stand on your feet up to 8hrs daily
Frequent stooping, squatting, stretching, bending and lifting are required to reach inventory items
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Available Benefits You will be eligible to participate in the Company’s benefits program on first of the month after 45 days of employment. This includes medical, dental, vision, short term disability, long term disability, life insurance, Flexible Spending Account (FSA) and 401(k) Plan. The medical, dental, and vision plans are offered for employees and their families.
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