Remote Collections Specialist

Description Our client in the detail oriented Services industry is seeking an experienced Remote Collections Specialist to join their team on a contract basis. The ideal candidate will have a proven track record in high-volume collections and will be responsible for managing outstanding invoices, maintaining client relationships, and ensuring timely payment resolution. This role is 100% remote but requires residency in Central or Eastern Time zones. Key Responsibilities: Proactively manage a high volume of outstanding client invoices, ensuring timely collection and follow up Initiate contact with clients via phone, email, and written correspondence to resolve past due balances Research and resolve billing discrepancies and client queries in a detail oriented and timely manner Document all collection activities accurately and maintain clear account records Collaborate with internal teams including accounting, sales, and client services to resolve account issues Escalate complex or unresolved accounts appropriately Provide regular updates and reports on collection status to management Maintain compliance with all relevant regulations and company policies Requirements Qualifications: 5+ years of high-volume collections experience, preferably within a detail oriented services environment Strong written and verbal communication skills; excellent phone etiquette required Ability to handle challenging conversations professionally and diplomatically Highly organized with a keen attention to detail Proficiency in Microsoft Office Suite and experience with accounting/ERP systems Reliable high-speed internet and a dedicated home office setup Must reside in and work standard business hours within the Central or Eastern Time zone
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