Retail Representative
JARS Cannabis, Detroit, MI, United States
JARS CANNABIS Retail Representative
JARS Cannabis is more than just a cannabis retailer. We are a culturally inspired organization on a mission to rewrite the narratives surrounding cannabis, one community at a time. We empower future leaders, create an inclusive workplace, and celebrate the intersection of cannabis with creativity, community, and collaboration.
About The Role We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. Successful candidates will complete mandatory training through JARS University – conducted both virtually and in‑person at our mock‑store training facility.
Job Duties
Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co‑workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short‑staffed and remain willing to be cross‑trained
Follow and integrate JARS company policies and procedures in all on‑the‑job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management
Requirements
Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Cannabis industry and/or health industry experience highly desirable
Exceptional interpersonal, communication, and customer service skills
Basic math skills required
Work Atmosphere/Physical Demands
Requires prolonged standing and some bending, stooping, and stretching
Requires stocking, labeling, cleaning, organizing
Ability to operate a computer, POS system, and other office equipment
Moving up to 30 pounds on occasion
Work will generally be performed in a fast‑paced retail cannabis dispensary
Involves frequent contact with patients and staff
Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion
Job Types Full‑time, Part‑time
Schedule
10‑hour shift
8‑hour shift
Holidays
Monday to Friday
Weekend availability required
Why JARS Cannabis?
Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter – improving experiences, driving progress, and adding real value for our people, customers, and communities.
Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry.
Nimble: The cannabis industry is fast‑paced and ever‑changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities.
Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service.
Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done.
Employee Benefits
Free Employee Assistance Program
Health, Dental & Vision Insurance (full‑time employees only)
401(k) Plan
Paid Time Off
Employee Discount
Monthly Bonus Incentives
Internal Growth Opportunities
Voluntary Life Insurance & Supplemental Medical Insurance
PCMP/FSA Medical Benefit
Holiday Pay (select holidays only)
Bereavement Time Pay
Parental Leave
JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.
Salary: $15 per hour
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About The Role We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. Successful candidates will complete mandatory training through JARS University – conducted both virtually and in‑person at our mock‑store training facility.
Job Duties
Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
Utilize suggestive selling strategies and actively upsell customers on products and promotions
Accept constructive criticism and coaching from upper management
Assist with inventory tasks when needed
Work scheduled shifts and follow the company's attendance policy
Follow all safety and CRA rules and policies
Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
Perform opening and closing duties as needed
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co‑workers with respect
Maintain neatness, cleanliness, and organization of the sales floor
Fill in when short‑staffed and remain willing to be cross‑trained
Follow and integrate JARS company policies and procedures in all on‑the‑job interactions, tasks, and behaviors
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
Other duties as assigned by management
Requirements
Must be 21 years of age or older
High school diploma or GED required
Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
Acquired knowledge of cannabis strains and applications
Cannabis industry and/or health industry experience highly desirable
Exceptional interpersonal, communication, and customer service skills
Basic math skills required
Work Atmosphere/Physical Demands
Requires prolonged standing and some bending, stooping, and stretching
Requires stocking, labeling, cleaning, organizing
Ability to operate a computer, POS system, and other office equipment
Moving up to 30 pounds on occasion
Work will generally be performed in a fast‑paced retail cannabis dispensary
Involves frequent contact with patients and staff
Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion
Job Types Full‑time, Part‑time
Schedule
10‑hour shift
8‑hour shift
Holidays
Monday to Friday
Weekend availability required
Why JARS Cannabis?
Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter – improving experiences, driving progress, and adding real value for our people, customers, and communities.
Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry.
Nimble: The cannabis industry is fast‑paced and ever‑changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities.
Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service.
Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done.
Employee Benefits
Free Employee Assistance Program
Health, Dental & Vision Insurance (full‑time employees only)
401(k) Plan
Paid Time Off
Employee Discount
Monthly Bonus Incentives
Internal Growth Opportunities
Voluntary Life Insurance & Supplemental Medical Insurance
PCMP/FSA Medical Benefit
Holiday Pay (select holidays only)
Bereavement Time Pay
Parental Leave
JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.
Salary: $15 per hour
#J-18808-Ljbffr