Service BDC Representative - Future Opportunities Santa Monica, CA
LAcarGUY, Santa Monica, CA, United States
Santa Monica, CA
LAcarGUY is an innovative and highly respected leader in the automotive industry, with multiple premier dealership locations in Santa Monica, including Honda, Hyundai, Kia, Lexus, Genesis, Subaru, and Toyota. We’re building our team of motivated, persuasive, and customer-focused Service BDC Representatives to join our Service Centers in the future.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments, we want to hear from you. This is a future opportunity — there may not be an immediate opening — but it’s your chance to join a growing team and be considered for upcoming positions across our Santa Monica dealerships.
Responsibilities
Proactively reach out to customers to schedule and confirm service appointments
Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
Overcome objections and present the value of timely service and genuine Subaru care
Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
Collaborate closely with Service Advisors and management to maximize daily shop capacity
Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications
Preferred:
Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
Exceptional communication, listening, and persuasion skills
Strong organizational habits and attention to detail
Energetic, upbeat, and professional attitude
Ability to multi-task and adapt quickly in a fast-paced environment
Dependable, polished, and driven to succeed
Schedule This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed
Compensation
This position pays $20.00 – $24.00 per hour, plus bonus opportunities based on performance, such as individual appointments shown.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training
Hiring Requirements
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen
Interested in building your career at LAcarGUY? Get future opportunities sent straight to your email.
#J-18808-Ljbffr
LAcarGUY is an innovative and highly respected leader in the automotive industry, with multiple premier dealership locations in Santa Monica, including Honda, Hyundai, Kia, Lexus, Genesis, Subaru, and Toyota. We’re building our team of motivated, persuasive, and customer-focused Service BDC Representatives to join our Service Centers in the future.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments, we want to hear from you. This is a future opportunity — there may not be an immediate opening — but it’s your chance to join a growing team and be considered for upcoming positions across our Santa Monica dealerships.
Responsibilities
Proactively reach out to customers to schedule and confirm service appointments
Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
Overcome objections and present the value of timely service and genuine Subaru care
Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
Collaborate closely with Service Advisors and management to maximize daily shop capacity
Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications
Preferred:
Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
Exceptional communication, listening, and persuasion skills
Strong organizational habits and attention to detail
Energetic, upbeat, and professional attitude
Ability to multi-task and adapt quickly in a fast-paced environment
Dependable, polished, and driven to succeed
Schedule This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed
Compensation
This position pays $20.00 – $24.00 per hour, plus bonus opportunities based on performance, such as individual appointments shown.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training
Hiring Requirements
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen
Interested in building your career at LAcarGUY? Get future opportunities sent straight to your email.
#J-18808-Ljbffr