Program Management Director- Retail Banking PMO
PNC, Dallas, TX, United States
Program Management Director – Retail Banking Technology
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
As a Program Management Director within PNC’s Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.
The Program Director for Retail Banking Technology leads the delivery of large‑scale, enterprise‑wide technology programs across Retail Banking, Digital Banking, Core Banking, and Retail Operations platforms.
This role oversees the execution of complex multi‑year initiatives, ensures alignment between business strategy and technology delivery, and drives disciplined execution across all program and project teams.
Key Responsibilities
Lead execution of large‑scale Retail Banking Technology programs, coordinating delivery across initiatives and guiding 50+ program and project management resources to ensure successful outcomes.
Provide program‑level governance and structure, managing cross‑team dependencies, risks, milestones, and delivery plans across multiple technology and business stakeholders.
Drive execution discipline across program and project managers, establishing delivery frameworks and best practices to improve consistency and delivery success.
Partner with technology leaders, product teams, and business stakeholders to translate strategic priorities into executable programs and aligned delivery roadmaps.
Oversee financial and resource planning for major initiatives, ensuring accurate forecasting, funding alignment, and efficient use of delivery resources.
Deliver executive‑level reporting and insights, providing leadership with clear visibility into program health, risks, progress, and key delivery milestones.
Evaluate and provide guidance during the general and detailed planning stages of organizational programs; develop strategies to ensure all projects within the program are cohesive and in line with organizational goals.
Oversee and report for the overall program budget while working to ensure success of the program.
Evaluate the implementation and effectiveness of the programs and recommend enhancements based on results.
Lead and develop program management teams, building business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels.
Qualifications
Experience leading large‑scale technology programs, ideally within Retail Banking or Financial Services.
Strong domain expertise across:
Retail Banking & DDA
Digital Banking (Online/Mobile)
Core Banking systems
Retail Operations technology platforms
Proven experience managing and guiding large delivery teams (50+ resources) across multiple, concurrent initiatives.
Demonstrated ability to define and run program governance, risk frameworks, dependency management, and integrated planning.
Strong financial acumen with experience managing multi‑million‑dollar program budgets, forecasting, and resource planning.
Ability to communicate clearly at the executive level, including producing dashboards, status reports, and risk summaries.
Strong leadership, influencing, and stakeholder management skills across business and technology organizations.
Experience in transforming or modernizing Retail Banking platforms (e.g., Core Banking modernization, digital channel modernization).
Experience in fast‑paced, matrixed enterprise environments with senior‑level visibility.
Ability to drive structure, process, and delivery discipline in ambiguous, multi‑stakeholder environments.
Minimum 8+ years of industry relevant experience, including at least 5 years in prior management roles.
A bachelor’s degree is required; advanced degrees or certifications are desirable.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a robust wellness program.
Paid time off includes maternity/parental leave, holidays, vacation days, and additional days for years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at
AccommodationRequest@pnc.com
or call 877-968-7762 and say "Workday." All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and related regulatory restrictions.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr
As a Program Management Director within PNC’s Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.
The Program Director for Retail Banking Technology leads the delivery of large‑scale, enterprise‑wide technology programs across Retail Banking, Digital Banking, Core Banking, and Retail Operations platforms.
This role oversees the execution of complex multi‑year initiatives, ensures alignment between business strategy and technology delivery, and drives disciplined execution across all program and project teams.
Key Responsibilities
Lead execution of large‑scale Retail Banking Technology programs, coordinating delivery across initiatives and guiding 50+ program and project management resources to ensure successful outcomes.
Provide program‑level governance and structure, managing cross‑team dependencies, risks, milestones, and delivery plans across multiple technology and business stakeholders.
Drive execution discipline across program and project managers, establishing delivery frameworks and best practices to improve consistency and delivery success.
Partner with technology leaders, product teams, and business stakeholders to translate strategic priorities into executable programs and aligned delivery roadmaps.
Oversee financial and resource planning for major initiatives, ensuring accurate forecasting, funding alignment, and efficient use of delivery resources.
Deliver executive‑level reporting and insights, providing leadership with clear visibility into program health, risks, progress, and key delivery milestones.
Evaluate and provide guidance during the general and detailed planning stages of organizational programs; develop strategies to ensure all projects within the program are cohesive and in line with organizational goals.
Oversee and report for the overall program budget while working to ensure success of the program.
Evaluate the implementation and effectiveness of the programs and recommend enhancements based on results.
Lead and develop program management teams, building business relationships to ensure seamless delivery and a consistent experience across multiple distribution channels.
Qualifications
Experience leading large‑scale technology programs, ideally within Retail Banking or Financial Services.
Strong domain expertise across:
Retail Banking & DDA
Digital Banking (Online/Mobile)
Core Banking systems
Retail Operations technology platforms
Proven experience managing and guiding large delivery teams (50+ resources) across multiple, concurrent initiatives.
Demonstrated ability to define and run program governance, risk frameworks, dependency management, and integrated planning.
Strong financial acumen with experience managing multi‑million‑dollar program budgets, forecasting, and resource planning.
Ability to communicate clearly at the executive level, including producing dashboards, status reports, and risk summaries.
Strong leadership, influencing, and stakeholder management skills across business and technology organizations.
Experience in transforming or modernizing Retail Banking platforms (e.g., Core Banking modernization, digital channel modernization).
Experience in fast‑paced, matrixed enterprise environments with senior‑level visibility.
Ability to drive structure, process, and delivery discipline in ambiguous, multi‑stakeholder environments.
Minimum 8+ years of industry relevant experience, including at least 5 years in prior management roles.
A bachelor’s degree is required; advanced degrees or certifications are desirable.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a robust wellness program.
Paid time off includes maternity/parental leave, holidays, vacation days, and additional days for years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at
AccommodationRequest@pnc.com
or call 877-968-7762 and say "Workday." All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and related regulatory restrictions.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr