IN-DOR-Tax Call Center Rep.
SnapCode Inc, Indianapolis, IN, United States
IN-DOR-Call Center Rep.
Responsibilities
Enjoy learning about a variety of Department of Revenue tax procedures, including filing and payment requirements.
Provide best‑in‑class customer service by phone and written correspondence in a fast‑paced call center.
Apply knowledge gained in training and use resources to analyze and problem‑solve tax inquiries.
Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling, and punctuation in verbal and written formats.
Comply with all ethical and confidentiality requirements.
Provide technical and procedural assistance to taxpayers, taxpayer representatives, and other agencies.
Review accounts and properly apply payments to taxpayer accounts as needed.
Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers.
Review and close files paid in full, dismissed, or discharged.
Create billings/liabilities in DOR software and database applications according to court orders, abating penalties and interest accordingly.
Assist with evidence collection in investigation cases, ensuring judicial requirements are met.
Complete disclosure requests for confidential taxpayer information by reviewing requests and analyzing department records.
Qualifications
High school diploma or equivalent.
Prior experience in a fast‑paced call center environment.
At least 2 years of customer service related experience.
At least 2 years of experience adhering to ethical and confidentiality requirements.
At least 1 year of excellent communication, patience, and problem‑solving abilities to address taxpayer inquiries and diffuse difficult situations.
Knowledge of tax regulations.
At least 1 year of ability to analyze and troubleshoot tax‑related inquiries.
Associate’s or Bachelor’s degree in accounting, finance, or related field (desired).
Other duties, responsibilities, and activities may be added as needed.
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Enjoy learning about a variety of Department of Revenue tax procedures, including filing and payment requirements.
Provide best‑in‑class customer service by phone and written correspondence in a fast‑paced call center.
Apply knowledge gained in training and use resources to analyze and problem‑solve tax inquiries.
Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling, and punctuation in verbal and written formats.
Comply with all ethical and confidentiality requirements.
Provide technical and procedural assistance to taxpayers, taxpayer representatives, and other agencies.
Review accounts and properly apply payments to taxpayer accounts as needed.
Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers.
Review and close files paid in full, dismissed, or discharged.
Create billings/liabilities in DOR software and database applications according to court orders, abating penalties and interest accordingly.
Assist with evidence collection in investigation cases, ensuring judicial requirements are met.
Complete disclosure requests for confidential taxpayer information by reviewing requests and analyzing department records.
Qualifications
High school diploma or equivalent.
Prior experience in a fast‑paced call center environment.
At least 2 years of customer service related experience.
At least 2 years of experience adhering to ethical and confidentiality requirements.
At least 1 year of excellent communication, patience, and problem‑solving abilities to address taxpayer inquiries and diffuse difficult situations.
Knowledge of tax regulations.
At least 1 year of ability to analyze and troubleshoot tax‑related inquiries.
Associate’s or Bachelor’s degree in accounting, finance, or related field (desired).
Other duties, responsibilities, and activities may be added as needed.
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