Enrollment Specialist
Big Brothers Big Sisters of the Permian Basin, Midland, TX, United States
Big Brothers Big Sisters (BBBS) is a nationally recognized nonprofit organization dedicated to building and supporting impactful one-to-one mentoring relationships for youth. By connecting caring adult volunteers (“Bigs”) with children (“Littles”), BBBS empowers young people to achieve their full potential. Through programs such as community-based mentoring, site-based mentoring, group activities, and family support services, BBBS provides a well-rounded approach to fostering confidence, academic success, and positive life choices. These efforts create lasting relationships that help build brighter futures and stronger communities.
Role Description This is a full-time, on-site role for an Enrollment Specialist at the Big Brothers Big Sisters office in Midland, TX. The Enrollment Specialist will be responsible for engaging with families, volunteers, and community partners to facilitate the enrollment process for mentorship programs. Day-to-day tasks include interviewing potential participants, gathering and verifying required documentation, managing credentialing and background checks, explaining program requirements clearly, and providing excellent customer service throughout the process. Record-keeping, communication with stakeholders, and maintaining compliance with organizational policies will also be key responsibilities.
Qualifications:
Adocumented bachelor’s degree from an accredited college or university, in a field that is determined by the agency to be appropriate for the position;or adocumented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the positionand two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; orfour years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency.
Driver’s license, access to reliable transportation, and clear background checkrequired.
Salesforce/Matchforceand Microsoft Office experiencearepreferred.
Job Responsibilities:
Conduct enrollment, support, referral and training procedures for children,guardians, and volunteers.
Schedule interviews and appointmentspromptly.
Make professionalassessments of child/youth and volunteer suitability for the program.
Match children/youth with volunteers according to established Service Delivery Model procedures.
Manage a caseload of mentors (Bigs) and youth (Littles) who are paired in amentoring relationship as needed, not to exceed 12 matches.
Respond promptly to all contacts from children, guardians, and volunteers.
Ensure real and/or potentialproblems and/or barriersare identified and addressedand resolved as early aspossible.
Provide information and referral services to children, guardians, and volunteers.
Ensure anymatchissue(s) requiringadditionalleadership, guidance or support arebrought to the attention of theProgram Director.
Immediately reports all suspected violations of child protection laws, Agency policiesand BBBSA standards to theProgram DirectorandExecutive Director(asappropriate).
Maintain up-to-date,accurateand detailed documentation and database records ofall interactions, according to Big Brothers Big Sisters’ standards.
Review/discuss issues withtheProgram Director, keepingProgram Directorawareof criticalissues.
Maintain the confidentiality of allyouth, guardians, and volunteers.
Attend professional development and training sessions as recommended andrequired.
Occasional light work that could include moving objects up to 20 pounds.
Ideal Job Candidate:
Youth-serving experience with a passion for supporting children and families throughstrength-based strategies.
Familiarity with the educational and social service systems and child protectionpractices and laws.
Excellent organizational and time management skills with the ability to manage amultitude of tasks with a strong attention to detail and follow through.
Exceptional written and verbal communication skills reflecting outstanding customerservice.
Ability to think critically, effectively provide responsive coaching, and draw solidconclusions based on information provided.
Comfortable engaging in challenging conversations with excellent conflictmanagement and interpersonal skills and the abilitytosolve social andemotional situations.
Able to work both independently and as a team member.
Relate effectivelytodiverse groups of people from varied social and economiccommunities.
Able towork ona flexible schedule but primarily Monday through Thursday8AM-5PM and Friday8AM – 12PMand the occasionalafter-hoursevents.
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Role Description This is a full-time, on-site role for an Enrollment Specialist at the Big Brothers Big Sisters office in Midland, TX. The Enrollment Specialist will be responsible for engaging with families, volunteers, and community partners to facilitate the enrollment process for mentorship programs. Day-to-day tasks include interviewing potential participants, gathering and verifying required documentation, managing credentialing and background checks, explaining program requirements clearly, and providing excellent customer service throughout the process. Record-keeping, communication with stakeholders, and maintaining compliance with organizational policies will also be key responsibilities.
Qualifications:
Adocumented bachelor’s degree from an accredited college or university, in a field that is determined by the agency to be appropriate for the position;or adocumented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the positionand two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; orfour years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency.
Driver’s license, access to reliable transportation, and clear background checkrequired.
Salesforce/Matchforceand Microsoft Office experiencearepreferred.
Job Responsibilities:
Conduct enrollment, support, referral and training procedures for children,guardians, and volunteers.
Schedule interviews and appointmentspromptly.
Make professionalassessments of child/youth and volunteer suitability for the program.
Match children/youth with volunteers according to established Service Delivery Model procedures.
Manage a caseload of mentors (Bigs) and youth (Littles) who are paired in amentoring relationship as needed, not to exceed 12 matches.
Respond promptly to all contacts from children, guardians, and volunteers.
Ensure real and/or potentialproblems and/or barriersare identified and addressedand resolved as early aspossible.
Provide information and referral services to children, guardians, and volunteers.
Ensure anymatchissue(s) requiringadditionalleadership, guidance or support arebrought to the attention of theProgram Director.
Immediately reports all suspected violations of child protection laws, Agency policiesand BBBSA standards to theProgram DirectorandExecutive Director(asappropriate).
Maintain up-to-date,accurateand detailed documentation and database records ofall interactions, according to Big Brothers Big Sisters’ standards.
Review/discuss issues withtheProgram Director, keepingProgram Directorawareof criticalissues.
Maintain the confidentiality of allyouth, guardians, and volunteers.
Attend professional development and training sessions as recommended andrequired.
Occasional light work that could include moving objects up to 20 pounds.
Ideal Job Candidate:
Youth-serving experience with a passion for supporting children and families throughstrength-based strategies.
Familiarity with the educational and social service systems and child protectionpractices and laws.
Excellent organizational and time management skills with the ability to manage amultitude of tasks with a strong attention to detail and follow through.
Exceptional written and verbal communication skills reflecting outstanding customerservice.
Ability to think critically, effectively provide responsive coaching, and draw solidconclusions based on information provided.
Comfortable engaging in challenging conversations with excellent conflictmanagement and interpersonal skills and the abilitytosolve social andemotional situations.
Able to work both independently and as a team member.
Relate effectivelytodiverse groups of people from varied social and economiccommunities.
Able towork ona flexible schedule but primarily Monday through Thursday8AM-5PM and Friday8AM – 12PMand the occasionalafter-hoursevents.
#J-18808-Ljbffr