Service Writer
AAMCO Transmissions and Total Car Care, Springdale, AR, United States
Service Writer Job Description
The Automotive Service Writer serves as the primary point of contact between customers and the repair shop. This role is responsible for greeting customers, documenting vehicle concerns, communicating repair recommendations, preparing estimates, coordinating workflow with technicians, and ensuring an excellent customer experience from drop-off through delivery.
Position Responsibilities
Greet customers promptly and professionally
Listen carefully to customer concerns and document accurately
Explain recommended services in clear, non-technical language
Maintain consistent communication throughout the repair process
Provide accurate pickup times and status updates
Build long-term customer relationships
Estimating & Sales
Prepare repair estimates using shop management software
Present maintenance recommendations based on inspections
Prioritize safety and maintenance needs properly
Close approved work efficiently and ethically
Review declined work with customers for future follow-up opportunities
Workflow Coordination
Schedule appointments effectively
Dispatch work to technicians
Monitor repair progress and adjust timelines as needed
Coordinate parts ordering and availability
Ensure repair orders are accurate and complete
Documentation & Administrative Duties
Open and close repair orders correctly
Maintain accurate labor lines and parts entries
Verify customer information and vehicle history
Process payments and invoices
Maintain warranty documentation when applicable
Team Communication
Communicate clearly with technicians regarding concerns and approvals
Coordinate with management regarding workload and priorities
Support shop production goals
Assist with maintaining organized front-office workflow
Performance Expectations
Maintain strong customer satisfaction scores
Convert inspections into approved work consistently
Keep technicians productive
Maintain organized repair orders
Support shop revenue goals ethically
What We Offer
Competitive pay based upon experience
Access to AAMCO’s proprietary training programs, seminars and skill presentations
Health insurance (Employee only cost fully paid by company)
401(k) match / Paid Time Off / Holiday policy
Job Requirements
Minimum of 1 year of sales experience, preferably in automotive service advising experience
Excellent closing skills
Knowledge of maintenance schedules
Basic mechanical understanding
Strong communication skills
Ability to multitask in fast-paced environment
Computer proficiency (shop software, estimating systems)
Must have valid driver's license
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Position Responsibilities
Greet customers promptly and professionally
Listen carefully to customer concerns and document accurately
Explain recommended services in clear, non-technical language
Maintain consistent communication throughout the repair process
Provide accurate pickup times and status updates
Build long-term customer relationships
Estimating & Sales
Prepare repair estimates using shop management software
Present maintenance recommendations based on inspections
Prioritize safety and maintenance needs properly
Close approved work efficiently and ethically
Review declined work with customers for future follow-up opportunities
Workflow Coordination
Schedule appointments effectively
Dispatch work to technicians
Monitor repair progress and adjust timelines as needed
Coordinate parts ordering and availability
Ensure repair orders are accurate and complete
Documentation & Administrative Duties
Open and close repair orders correctly
Maintain accurate labor lines and parts entries
Verify customer information and vehicle history
Process payments and invoices
Maintain warranty documentation when applicable
Team Communication
Communicate clearly with technicians regarding concerns and approvals
Coordinate with management regarding workload and priorities
Support shop production goals
Assist with maintaining organized front-office workflow
Performance Expectations
Maintain strong customer satisfaction scores
Convert inspections into approved work consistently
Keep technicians productive
Maintain organized repair orders
Support shop revenue goals ethically
What We Offer
Competitive pay based upon experience
Access to AAMCO’s proprietary training programs, seminars and skill presentations
Health insurance (Employee only cost fully paid by company)
401(k) match / Paid Time Off / Holiday policy
Job Requirements
Minimum of 1 year of sales experience, preferably in automotive service advising experience
Excellent closing skills
Knowledge of maintenance schedules
Basic mechanical understanding
Strong communication skills
Ability to multitask in fast-paced environment
Computer proficiency (shop software, estimating systems)
Must have valid driver's license
#J-18808-Ljbffr