In Room Dining Server
Fairmont Hotels and Resorts, Washington, District of Columbia, United States
Job Description
In Room Dining Server
If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C., Georgetown. Reporting to the Assistant Outlets Manager, the IRD Server, is responsible for serving guests in a professional and polite manner while maintaining the high standards of food and beverage quality, presentation and sanitation. He/she is also responsible for creating a hospitable atmosphere to all internal and external guests while maintaining a professional image and an organized and efficient work area.
What's in it for you?
Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay $14.00 - $16.50 per hour + tips
RESPONSIBILITIES
Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.
Deliver IRD orders/requests to the correct guests
Respond to guest orders in a timely fashion
Ensure that the work area is clean and neat
Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
Be knowledgeable of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct and concise way
Follow procedures when ringing in guest orders. Read the cashier/operator's order carefully, ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
Ensure that all side duties as requested by supervisor are completed to standard before departing for the day
Assist with the organization and delivery of amenities
Operate the Micros P. O. S system by following procedures when opening and closing checks. He / she is responsible for the operation and balancing of shift deposits on the Micros point of sale system and is accountable for their own deposit
Clear and clean your area and supplies throughout the shift as well as at the end of the shift
Rotate dishes, cutlery and other dishware as required
All mise-en-place work to be completed by each server as assigned to you by your direct supervisor
Pick up of all dishware/service trays in a prompt and efficient manner
Qualifications Your experience and skills include:
Previous food and beverage experience is preferred
Excellent written and verbal communication skills
Cash handling/transaction abilities
ServSafe training is an asset
Available to work varied shifts based on business demands including but not limited to mornings, late evenings, weekends and holidays.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work well under pressure in a fast paced environment
Physical Aspects of Position
Constant standing and walking throughout shift
Must be able to lift, carry, reach, push/pull at least 40lbs
Frequently bending, kneeling, pushing, pulling and lifting
Occasional descending or ascending ladders, stairs and ramps
Additional Information Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Must be legally authorized to work in the United States without sponsorship.
Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C., Georgetown. Reporting to the Assistant Outlets Manager, the IRD Server, is responsible for serving guests in a professional and polite manner while maintaining the high standards of food and beverage quality, presentation and sanitation. He/she is also responsible for creating a hospitable atmosphere to all internal and external guests while maintaining a professional image and an organized and efficient work area.
What's in it for you?
Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay $14.00 - $16.50 per hour + tips
RESPONSIBILITIES
Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.
Deliver IRD orders/requests to the correct guests
Respond to guest orders in a timely fashion
Ensure that the work area is clean and neat
Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
Be knowledgeable of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct and concise way
Follow procedures when ringing in guest orders. Read the cashier/operator's order carefully, ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
Ensure that all side duties as requested by supervisor are completed to standard before departing for the day
Assist with the organization and delivery of amenities
Operate the Micros P. O. S system by following procedures when opening and closing checks. He / she is responsible for the operation and balancing of shift deposits on the Micros point of sale system and is accountable for their own deposit
Clear and clean your area and supplies throughout the shift as well as at the end of the shift
Rotate dishes, cutlery and other dishware as required
All mise-en-place work to be completed by each server as assigned to you by your direct supervisor
Pick up of all dishware/service trays in a prompt and efficient manner
Qualifications Your experience and skills include:
Previous food and beverage experience is preferred
Excellent written and verbal communication skills
Cash handling/transaction abilities
ServSafe training is an asset
Available to work varied shifts based on business demands including but not limited to mornings, late evenings, weekends and holidays.
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work well under pressure in a fast paced environment
Physical Aspects of Position
Constant standing and walking throughout shift
Must be able to lift, carry, reach, push/pull at least 40lbs
Frequently bending, kneeling, pushing, pulling and lifting
Occasional descending or ascending ladders, stairs and ramps
Additional Information Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Must be legally authorized to work in the United States without sponsorship.
Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr